Product Manager - Customer Journey, Mobile App & Web

Your Mission

The Product Management Department is building a best-in-class team in support of Stellantis’ Software Business Unit and is adding a talented Product Manager focused on Customer Journey. As a member of the team, your mission is to define, execute, and continuously improve the customer journey across web, mobile app and head unit.

• Own end-to-end customer journeys for onboarding and subscriptions, ensuring clear accountability for user experience, business outcomes, and continuous improvement.
• Design and optimize seamless flows that reduce friction, accelerate engagement, and enable customers to quickly access connected services.
• Collaborate with cross-functional teams (engineering, design, marketing, legal, finance, and brand teams) to deliver scalable and compliant product solutions.
• Apply a strong problem-solving mindset by identifying root causes, leveraging data and user insights, and translating them into impactful product improvements.
• Define, track, and optimize key performance indicators such as onboarding completion, activation rate, conversion, retention, churn, and customer lifetime value.
• Contribute to roadmap planning and align product initiatives with broader platform and business strategy.
• Translate complex customer, business, and regulatory requirements into clear product definitions, user stories, and prioritized backlogs.
• Partner with engineering and architecture teams to ensure scalable, reliable, and high-performing systems, including identity, payments, billing, and subscription management.
• Lead prioritization efforts, focusing on high-impact initiatives that balance customer value, business goals, and technical feasibility.
• Conduct market, competitor, and internal analysis to inform product decisions and continuously refine onboarding and subscription strategies.
• Support go-to-market and lifecycle initiatives, ensuring alignment between product capabilities and marketing, customer support, and commercial strategies.

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business, or related field.
• Minimum 8 years of experience in product management or a related role.
• Experience contributing to mobile or web product development and delivery.
• Familiarity with Agile methodologies and product development lifecycle.
• Ability to work in fast-paced environments and support timely product delivery.
• Experience working with cross-functional teams including engineering, design, and business stakeholders.
• Strong analytical skills with the ability to interpret data and translate it into actionable product improvements.
• Effective communication and collaboration skills.

• Experience in automotive, mobility, connected services, subscription or digital platforms.
• Familiarity with customer journey mapping and user experience best practices.
• Experience with experimentation frameworks (A/B testing, feature validation).
• Understanding of APIs, backend systems, or platform-based architectures.
• Experience working in global or multi-region product teams.