TES IT Assistant

Overview

An IT Assistant provides frontline technical support and assistance to faculty, staff, and students while gaining hands‑on experience in information technology. This role is ideal for students interested in developing practical IT skills in a professional environment.

• Provide first‑level technical support to faculty, staff, and students for hardware, software, and network‑related issues
• Install, configure, and maintain desktop computers, laptops, printers, and peripheral equipment
• Troubleshoot and resolve issues related to operating systems, standard software applications, and university systems
• Assist with setup, operation, and troubleshooting of classroom and conference room technology (e.g., projectors, audiovisual equipment, Zoom/Teams systems)
• Respond to and track service requests through a help desk or ticketing system, ensuring timely resolution and proper documentation
• Perform routine system maintenance, including software updates, patches, and basic security checks
• Assist with user account management tasks such as account setup, password resets, and access permissions
• Maintain inventory of IT equipment and assist with asset tracking and documentation
• Support network connectivity troubleshooting, including wired and wireless access issues (basic level)
• Assist with hardware deployments, upgrades, and office moves
• Follow university IT policies, security protocols, and data protection standards
• Communicate technical information clearly to non‑technical users in a professional and courteous manner
• Escalate complex technical issues to full‑time IT staff as needed
• Perform other IT‑related duties as assigned to support departmental operations

• Bachelor's degree required.

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance website to learn more.