Desktop Support Technician

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Sulligent, Alabama (US-AL), United States (US).

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominantly routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.
• Printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Update and resolve tickets in a timely manner to achieve Service Levels.

• 3+ years of desktop Support experience – including hardware support as well as Windows operating system.
• High School Diploma or equivalent.

• Solid client service skills.
• A+ desktop and various hardware platforms certifications are preferred.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodation.

NTT DATA endeavors to make  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you'd like more information on your EEO rights under the law, please . For Pay Transparency information, please .