ServiceNow Senior Manager

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

• Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (Sec Ops) leveraging the Service Now platform.
• Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using Service Now GRC and Sec Ops modules.
• Oversee the delivery of Service Now-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.
• Lead the assessment, configuration, and deployment of Service Now IRM, GRC, and Sec Ops modules, including ITSM, ITAM, CMDB, and automation workflows.
• Drive continuous improvement by applying industry-leading practices and Service Now capabilities to enhance cyber risk management and service delivery.
• Serve as a trusted advisor to executive stakeholders, translating business requirements into effective Service Now technical solutions.
• Contribute to practice development by creating go-to-market strategies and innovative Service Now-based solutions for client cyber risk challenges.
• Provide thought leadership on Service Now GRC and Sec Ops trends and evaluate emerging requirements and technologies.
• Lead and mentor global teams to ensure high-quality delivery of Service Now cyber risk management services.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Required:

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
• 10+ years of hands‑on experience on Tech Risk technology solution designs and architect, including but not limited to:
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Integrated Risk Management (IRM)
  • Security Operations (Sec Ops)
  • Third‑Party Risk Management (TPRM)
• 10+ years of demonstrated deep technical expertise in Service Now, typically evidenced by advanced Service Now certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands‑on experience designing, configuring, and integrating complex Service Now solutions.
• 10+ years of experience leading Service Now implementations including solution design and technical architecture
• Previous consulting or Big 4 experience
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Service Now Certified Master Architect (CMA) / Service Now Certified Technical Architect (CTA)
• Proven experience with Service Now Security and GRC modules, with a strong understanding of platform capabilities and best practices.
• Exceptional documentation, presentation, and communication skills—both verbal and written—with the ability to collaborate effectively across geographically dispersed teams.
• Demonstrated adaptability in prioritizing and executing tasks, working closely with clients to identify and resolve key constraints, risks, and issues.
• Strong problem‑solving, critical thinking, and logical structuring abilities.
• Hands‑on experience defining epics and user stories, creating UI mock‑ups, and a proactive, "roll‑up‑the‑sleeves" approach to driving results.
• Expertise in developing business and technical design specifications for Service Now platform implementations.
• Skilled at…