Managed Services Sr. Consultant

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced CARA Managed Services Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Talent Model. Project Talent Model (PTM) is a talent model that is tailored specifically for long‑term, onsite client service delivery.

Recruiting for this role ends on 8/11/2026.

Managed Services Senior Consultant will provide Application Managed Services support for R&D organization for Life Sciences biopharma client. Lead and contribute to end‑to‑end delivery for Generis CARA and associated regulatory technology platforms – including requirements gathering, solution design, system configuration, content template development, and user acceptance testing. Configure and administer Generis CARA for regulatory document authoring, structured content management, and eCTD‑compliant publishing workflows.

Collaborate with Regulatory Affairs stakeholders to design and implement submission‑ready document templates, dossier structures, and publishing pipelines aligned with ICH CTD/eCTD standards. Support integration activities between CARA and upstream/downstream regulatory platforms including Veeva Vault RIM, Lorenz Docubridge, PRISM, or regulatory agency submission gateways. Develop functional specifications, configuration documentation, data flow diagrams, and GxP validation artefacts including IQ/OQ/PQ test scripts and traceability matrices.

Manage and resolve L2/L3 ITSM tickets for regulatory AMS engagements within agreed SLA timelines, using Service Now and JIRA for incident tracking and reporting. Execute Incident Management, Problem Management, and Change Management activities in line with GxP requirements and ITIL best practices. Perform platform administration including user access management, template version control, workflow configuration, and content repository maintenance. Conduct root cause analysis (RCA) for recurring platform issues and implement permanent corrective and preventive actions in coordination with platform and Regulatory Affairs teams.

Participate in go‑live readiness activities, cutover planning, hyper‑care support, and post‑implementation review. Lead teams comprising consultants and analysts and drive delivery within the regulatory workstream. Maintain comprehensive documentation including runbooks, SOPs, functional specifications, validation artefacts, and change management records. Limited immigration sponsorship may be available.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

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Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission‑critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

• 6+ years with Generis CARA and associated regulatory technology platforms – including requirements gathering, solution design, system…