ServiceNow Data Analyst

Position Title: Service Now Data Analyst

Position Type: Technical

Clearance: n/a

Location: Huntsville, AL

SOC Code: 15-2051

Salary: $80, per year

* Dependent upon qualifications

• Excellent health/dental benefits from BCBS
• Luxurious VSP vision benefits
• 401k with company matching
• 10 days vacation, 7 days sick time
• Bonuses and salary increase potential via certifications plan

The Service Now Data Analyst will be responsible for leveraging a strong knowledge rooted in Service Now features related to data analytics (Platform Analytics, Indicators, Database Views, etc.) across all Service Now modules to help stakeholders across the organization make informed decisions.

• Articulate, interpret, and translate business data to deliver insights that drive strategic business decisions and optimize employee performance.
• Collaboratively partner with business leaders to extract valuable insights from raw data, fostering effective decision-making and enhancing employee performance.
• Engage in collaborative efforts with team members to refine workflows and processes, actively contributing to the creation and maintenance of supporting documentation.
• Cultivate a deep understanding of current enterprise applications to help maintain data fidelity within the systems.
• Generate comprehensive reports and dynamic dashboards using Power BI and the Service Now platform, periodically and on-demand, integrating data from Service Now and other enterprise applications.
• Embrace a commitment to continuous learning, staying abreast of new processes, tools, and technologies to actively contribute to and support business growth.
• Work closely with the Service Now development teams to define, document, and validate requirements.
• Other duties as assigned.

• Bachelor's degree in Business, Data Analytics, or related field, or equivalent combination of applied skilled experience.
• Minimum five years of experience in business analysis, encompassing tasks such as research, definition, analysis, and documentation of processes and policies.
• Minimum of two years of experience with data analytics directly in the Service Now platform.
• Experience and working knowledge of various features in Service Now including Platform Analytics, Indicators, Database Views, and others.
• Exhibit critical thinking skills to assess stakeholder requests, asking probing questions to uncover underlying needs and requirements.
• Experience with presenting data to stakeholders, translating technical findings into actionable business narratives.
• Solid understanding of relational databases and basic programming skills.
• Strong problem-solving skills, facilitating shared understanding of problems, potential solutions, and technical challenges.
• Ability to communicate effectively, both in writing and verbally.

• Demonstrated proficiency within all applications of Office 365 (SharePoint, Power BI, Excel, PowerPoint).
• Microsoft PL300 Certification.
• CompTIA Security+ Certification.
• Experience with the agile methodology.

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position will often move about inside the office to escort visitors, deliver packages, etc. Occasionally operates a computer and other office productivity machinery, such as a copy machine, and computer printer. Must be able to lift up to 25 pounds at a time.

The person in this position frequently communicates with employees and clients.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol free workplace and require pre‑employment drug screening.