Director of Operations

Operations | Hybrid in Auburn, AL | Full Time | From $120,000 to $200,000 per year

Job Description

Prewett Pest Control is building one of the fastest-growing pest control platforms in the Southeast, focused on disciplined operations, strong leadership, and scalable systems that support long-term growth. Founded in 2020, the company has grown by staying focused on the fundamentals—developing people, executing consistently, and building repeatable systems.

Today, the company operates at approximately $4M in annual revenue. Over the next five years, Prewett Pest Control intends to scale to $25M+ through disciplined organic growth and strategic acquisitions. We are now seeking a Director of Operations to help lead this next phase—building the operational infrastructure, leadership bench, and performance systems required to support responsible multi-market expansion.

Our mission is simple: build a world-class pest control company that develops people, serves customers at a high level, and scales responsibly.

The Director of Operations is a senior leadership position responsible for owning day-to-day operational execution across all branches. This role ensures consistency, efficiency, profitability, and service excellence while building the operational foundation required to scale a high-growth platform.

This is an opportunity for an experienced operations leader who has helped scale a larger organization and is motivated by the challenge of building and shaping a fast-growing company with significant runway ahead. The right leader will help transform a strong $4M foundation into a scalable $25M+ regional platform over the next five years.

Oversee daily operations across all Prewett Pest Control branches

Ensure consistent service delivery, safety standards, and customer experience

Implement and refine SOPs across service, sales, scheduling, and customer care

Drive operational KPIs including revenue growth, margins, retention, and efficiency

Lead, coach, and develop Branch Managers and operational leaders

Establish clear performance expectations, scorecards, and accountability rhythms

Partner with HR on hiring, onboarding, training, and performance management

Build a leadership bench capable of supporting continued expansion

Own branch-level P&L performance in partnership with executive leadership

Monitor labor efficiency, route density, service costs, and profitability

Identify and execute operational efficiency and margin-improvement initiatives

Support budgeting, forecasting, and multi-year growth planning

Optimize field service operations, routing, scheduling, and CRM usage

Improve cross-functional workflows between operations, sales, and marketing

Lead operational readiness for new branches, tuck-in acquisitions, and market expansions

Build scalable systems designed to support growth from $4M to $25M+

Reinforce Prewett Pest Control’s values, standards, and leadership expectations

Ensure customer satisfaction and service quality remain best-in-class

Address escalations and operational challenges with professionalism and urgency

Strong, accountable branch leadership across all locations

Predictable operational execution and financial performance

Improved margins and efficiency without sacrificing service quality

Infrastructure and systems capable of supporting multi-branch, multi-market scale

Successful integration of growth initiatives and acquisitions

A high-performance, values-driven culture aligned with long-term expansion

This role is well-suited for a senior operations leader who has helped scale a larger home services or pest control organization and is now looking for:

Greater ownership and influence

The opportunity to build systems rather than inherit them

Meaningful upside tied directly to company growth

Entrepreneurial exposure within a disciplined, growth-oriented platform

7+ years of senior operations leadership experience, preferably in pest control or home…