Mobile Associate StoreinStore

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, engage customers in a high‑traffic environment, and excel at building relationships through meaningful interactions. They identify customer needs, educate and demonstrate solutions, and exceed performance targets by delivering exceptional customer experiences.

• Proactively engage a broad range of customers in a busy retail environment, using digital tools, effective communication, and product demonstrations.
• Leverage digital self‑serve tools during customer interactions, identify needs, and use solution‑based selling techniques to showcase the value of T‑Mobile products. Recommend wireless solutions and provide onboarding instructions for self‑service via the T‑Mobile app.
• Complete training on the in‑store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates on the Hub to remain customer‑ready.
• Perform skills practice, knowledge sharing, store operations, opening and closing procedures, secure kiosk assets, and report any lost assets to a manager.
• Be a customer‑obsessed, enthusiastic, and engaging ambassador. Build rapport, trust, and loyalty, proactively reach out to potential customers, capture referrals, manage back‑back processes, and apply price overrides for specialty offers in National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in a retail environment

• Passionate customer advocate with strong customer satisfaction focus and desire to be authentic in interactions. (Required)
• Ability to work within a team, share best practices, and resolve issues collaboratively. (Required)
• Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• Minimum age 18 years
• Legally authorized to work in the United States

No

Position not DOT regulated. Safety sensitive:
No.

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, associates receive on‑the‑job training and are eligible for training pay. After completion, promotion to Mobile Expert offers an annualized incentive target of $18,000 per year (actual incentives vary based on performance and full‑time status). All T‑Mobile employees earn a guaranteed minimum of $20 per hour inclusive of base pay and incentives.

Eligible employees also receive an annual stock grant.

Benefits include medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays for full‑time employees, paid parental and family leave, family building benefits, back‑up care, childcare subsidies, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D, accident, life, disability and long‑term care insurance, mobile service & home internet discounts, pet insurance, and commuter & transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other protected characteristic. Discrimination, retaliation or harassment of any kind is not tolerated.

If an individual has a disability and requires reasonable accommodation at any point in the application or interview process, please email Applicant Accommodation@t‑ or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we cannot respond to non‑accommodation related requests.