Student eCommerce Fulfillment Associate

Overview

The Auburn University Bookstore is excited to recruit students for our Marketing and eCommerce team! These positions will gain professional experience by assisting the Marketing and eCommerce department as needed.

• Assisting customers via phone and email support regarding online order questions, product questions, or transferring calls to the appropriate department.
• Provide excellent customer service via email, chat, and social media messaging
• Become familiar with software, barcode scanning for SKU accuracy, and warehouse automation tools
• Utilize Net Suite for a streamlined order process that encompasses picking sales orders, packing sales orders, and shipping all eCommerce sales orders
• Ensure that sales orders are processed and completed by following the store's order fulfillment guidelines
• Update order statuses, tracking numbers, and notes within Net Suite to ensure clear communication
• Maintain a clear and organized workspace and adhere to safety procedures.
• Monitor and maintain packing and shipping inventory quantities via Uline
• Assist with general maintenance tasks such as updating products into eCommerce catalogs, removing discontinued items, and assisting in organizing product categories for better site navigation
• Create website audits to ensure that all applicable and received items are appropriately uploaded into the website.

• Enrolled student at Auburn University
• Able to work Gamedays

• Detail oriented
• Great work ethic
• Ability to lift boxes 30lbs or less.

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life‑changing work our students and employees perform.

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.