Sales Representative

Dealership: L0556 Wilde East Towne Honda

• Greet customers in a prompt, friendly, and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration rides.
• Develop and prospect new business continuously.
• Gather customer contact and interest information from new or prospective customers and accurately enter it into the CRM.
• Utilize the Salesperson Daily Work Plan to follow up with prospective customers and maintain relationships with current customers, ensuring their needs are met.
• Schedule customer appointments daily.
• Assist customers during the write‑up process, ensuring it is a non‑confrontational experience.
• Build and maintain knowledge of product information, current sales pricing, and manufacturer promotions.
• Attend and actively participate in daily sales and training meetings.
• Practice skills daily, including customer service, interaction, product presentation, product knowledge, and phone communication.
• Maintain appearance and cleanliness of the vehicle lot and showroom.
• Upon sale, present and deliver the vehicle to the customer following the delivery process to ensure a satisfying experience.
• Upon sale, introduce the customer to the Service department following the Sales‑to‑Service process.
• Obtain all appropriate licensing as required by state law, if applicable, following the state’s written policy.
• Train the assigned salesperson for 60 days daily on the store’s sales process, role‑play, product demonstrations, and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
• Assist the sales representative with daily customer contact activity using the daily work plan in the CRM to make daily sales appointments and follow up on sold and unsold customers.
• Communicate regularly with the program coordinator and submit monthly meeting and activity information.
• Attend mentor trainings as necessary.
• Assist trainees to meet performance expectations as laid out in their job description.

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• Typing – ability to type efficiently to enter accurate information into the tracking system.
• Mathematics – ability to solve basic math calculations.
• Basic computer skills.
• Acceptable driving record and a valid driver’s license in your state of residence.