BDC Sales Representative

Job Details

Job Location:

ALLEN TURNER CHEVROLET-CADILLAC OF AU - Auburn, AL 36830
Salary Range: $3,500.00 - $4,000.00 Base+Commission/month

The BDC Sales Representative is responsible for handling inbound and outbound customer calls and internet inquiries with the goal of setting appointments and generating sales opportunities. This position plays a key role in the dealership's lead management process and customer experience, functioning in a fast-paced, call center-style environment. The ideal candidate is energetic, customer-focused, and goal-driven.

• Respond promptly to inbound calls, internet leads, and other inquiries from potential customers via phone calls, emails and/or texts
• Make outbound calls to follow up with unsold leads, previous customers, service clients, and targeted marketing lists
• Set confirmed appointments for the sales team while tracking all interactions within the CRM
• Use scripts and proven techniques to engage customers, overcome objections, and generate interest
• Provide a professional and friendly experience to every caller while educating them on current offers, vehicle availability, and dealership services
• Maintain detailed records of all interactions and follow-ups in the CRM system
• Meet or exceed daily, weekly, and monthly call and appointment-setting goals
• Participate in ongoing training and coaching sessions to improve phone skills and performance
• Maintain confidentiality of customer information and dealership records
• Assist with other BDC or dealership tasks as needed to support business objectives
• Perform other duties to support overall dealership success

• Previous experience in a BDC, call center, customer service, or phone-based sales role preferred
• Excellent verbal and written communication skills across phone, email, and text
• Self-motivated, goal-oriented, and persistent in follow-up
• Strong organizational and time management abilities
• Comfortable with CRM systems, texting platforms, and basic office software
• Professional, team-oriented attitude with a desire to grow
• Automotive experience is a plus, but not required
• Must be able to pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening

• Call center-style office environment within a dealership
• Scheduled for 40 hours per week within standard business hours, with varied shifts and rotating Saturdays; occasional extended hours may be required
• Primarily sedentary work with prolonged sitting and computer use
• Manual dexterity for data entry and office equipment
• Occasionally required to lift or move office supplies or records weighing up to 25 lbs

• Customer Relationship Management (CRM) system
• Texting/email software integrated with dealership tools
• Phone systems, headset, Microsoft Office Suite (Excel, Outlook, Word)

• This role requires maintaining strict confidentiality when handling customer data, communications, and dealership records.