Enterprise Account Manager-UF

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses
.

The Enterprise Account Manager is a frontline seller responsible for managing and growing an assigned base of existing customers within a defined module. This role is accountable for customer retention, contract renewals, upsell, cross-sell, and overall revenue expansion within the existing customer base.

The Enterprise Account Manager serves as the primary commercial relationship owner for assigned customers, ensuring regular engagement, proactive renewal planning, opportunity identification, and coordination of internal resources to support customer growth and satisfaction.

This role plays a critical part in preserving recurring revenue while expanding Uniti Fiber’s share of wallet within existing accounts.

Position can be based in GA or Northern Alabama.

• Manage a defined module of existing Enterprise customers and serve as the primary commercial point of contact for the assigned base.
• Drive customer retention through proactive account management, contract oversight, and renewal planning.
• Identify and close upsell and cross-sell opportunities within the assigned customer base.
• Build account plans for priority customers, including installed base review, whitespace analysis, renewal timing, and growth strategies.
• Conduct regular customer meetings and business reviews to strengthen relationships and align solutions to evolving needs.
• Coordinate with customer support, service delivery, sales engineering, operations, and leadership to support a strong customer experience.
• Monitor customer health, service concerns, renewal timing, competitive risks, and churn indicators; develop action plans to protect and grow revenue.
• Lead renewal negotiations and commercial discussions to preserve recurring revenue and improve customer lifetime value.
• Uncover opportunities for additional services such as bandwidth upgrades, new locations, voice, transport, managed services, and related solutions.
• Maintain accurate account, opportunity, renewal, and forecast data in Salesforce.
• Serve as an internal advocate for assigned customers while maintaining accountability for retention and growth performance.
• Achieve or exceed renewal, retention, and expansion targets for the assigned module.

• Gross and net revenue retention
• Renewal rate and on-time renewal execution
• Upsell and cross-sell bookings
• Customer relationship strength and account coverage
• Churn mitigation
• Forecast accuracy and installed-base growth

• Bachelor’s degree or equivalent experience preferred
• 3+ years of B2B sales, account management, or customer growth experience, preferably in telecommunications, fiber, technology, or managed services
• Proven success renewing, retaining, and expanding existing customer relationships
• Strong customer-facing communication and negotiation skills
• Ability to manage multiple accounts and renewal timelines simultaneously
• Strong consultative selling and relationship management capabilities
• Proficiency with CRM systems such as Salesforce
• Ability to work cross-functionally in a fast-paced sales environment

• Experience managing Enterprise or multi-location business accounts
• Experience with contract renewals, whitespace planning, and installed-base growth strategies
• Familiarity with fiber, internet, Ethernet, transport, voice, cloud, or managed services
• Experience in a recurring revenue sales model

Standing Occasionally: 0-33% | Walking Occasionally: 0-33% | Sitting and Stationary:
Continuously: 67-100% | Bending:
Occasionally: 0-33% | Crouching:
Occasionally: 0-33% | Carrying:
Occasionally: 0-33% | Reaching:
Occasionally: 0-33% | Lifting
-Lowering >1-15 lbs:
Occasionally: 0-33% | Repetitive Hand Action:
Medium Dexterity:
Continuously: 67-100% | Fine Manipulating:
Frequently: 34-66%

Hearing:
Continuously:…