Luxury Service Technician in Auburn

Job Description

LUWA Distributing is a Distribution and Appliance Repair company headquartered in Auburn, Washington with a product showroom in Bellevue, Washington. LUWA’s Service Division is known for providing top level service and appliance repair for world class residential appliances. LUWA seeks a Luxury Service Technician with residential refrigeration experience. The best candidates will have a positive attitude and the ability to help our clients with their luxury appliance service and repair requests.

• Providing timely and quality repairs of customers’ products
• Maintaining high-quality customer service and care
• Promoting and selling additional products and services
• Provide accurate and timely job reports
• Maintain accurate notes
• Meeting key performance indicators
• Providing knowledgeable and courteous repair service
• Use current technology (computers, tablets, smartphones, internet, etc.) to look up parts and complete paperwork
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of LUWA’s services to the customer
• Maintaining van stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized and operating van
• Communicate with fellow technicians and service coordinator about day’s activities

• CFC/EPA Certification
• High School Diploma or equivalent
• Minimum of 3 years of residential appliance service and repair refrigeration repair experience a plus
• High attention to detail
• Ability to use computers and smartphones for tracking jobs
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of client product
• Ability to follow directions and specific process steps to ensure quality workmanship
• Valid Washington State driver’s license
• 18 years of
• Ability to lift 100lbs

• In depth knowledge of company operations, policies and procedures.
• Ability to maintain confidentiality and use discretion on material highly sensitive in nature.
• Knowledge of Microsoft Office programs (i.e. Word, Excel, Outlook, etc.).
• Knowledge of scheduling programs, e-mail, and voice mail.
• Ability to operate standard office equipment.
• Familiarity with luxury brands.
• Ability to establish and maintain productive work relationships with staff and clients.
• Ability to effectively communicate with a wide variety of individuals.
• Ability to create, edit, write, and proofread reports and correspondence.
• Ability to perform basic mathematical computations of addition, subtraction, multiplication, and division.
• Ability to handle highly complex problems or issues in standard and emergent situations.
• Ability to independently manage customer service and office/project workflow.

• Salary, DOE w/ incentives
• Health Benefits (Medical, Dental, Vision)
• 401K with 4% company match after 1 year
• Service Van
• Specialized Tools
• Uniform
• Laptop
• Smartphone
• Industry training

LUWA Distributing is a family owned company that has been the leader in luxury residential appliance distribution for over 20 years. LUWA is a B2B Global corporation headquartered in Auburn, Washington with a product showroom in Bellevue, Washington. Our team is responsible for sales of our exclusive brands to retailers across the Northwestern United States and Canada.