Roadside Support Specialist

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Full Time Clerical Cullman Shop, Cullman, AL, US

Salary: $45,500.00 Annually

• Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
• Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
• Uses discretion to approve or deny what work will be completed
• Provides drivers with options to use for maintenance of break downs while on the road
• Keeps interfacing departments abreast of ongoing situation in timely manner
• Functions as liaison between driver and repair shop of driver’s choice
• Maintains honest and open dialog with the driver at all times
• Utilizes software database to locate shops that can handle the particular problem at hand
• Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
• Continually updates interfacing departments and drivers of progress/time frame
• Processes payment for services rendered through com check or accounts payable
• Ensures all records and invoices are scanned into software
• Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.
• Any other duties as may be assigned.

• High School Diploma or equivalent.
• Previous maintenance and/or customer service experience preferred.
• Knowledge of trucking industry a plus.
• Knowledge of equipment and breakdown/repairs a plus.

• Must be customer oriented.
• Must have excellent communication skills.
• Must be able to work in fast paced environment.
• This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.