VIP Transportation Specialist

Position Summary

The VIP Transportation Specialist provides safe, discreet, polished, and highly personalized transportation services for VIP and other designated hotel guests. Serving as an extension of the hotel's guest experience beyond the property, this position ensures every transportation interaction reflects exceptional hospitality, professionalism, discretion, and attention to detail.

Working primarily on an on-call, as-needed basis, the VIP Transportation Specialist provides transportation to and from airports, private aviation facilities, restaurants, meetings, events, and other destinations. The Specialist is expected to anticipate guest needs, maintain awareness of timing and logistics, protect guest privacy, and create a comfortable and welcoming experience throughout each journey.

Because VIP transportation needs may arise outside traditional business hours or change with limited notice,
significant scheduling flexibility and dependable responsiveness are essential requirements of this position.

• Provide safe, timely, professional, and personalized transportation for VIP and designated hotel guests.
• Transport guests between the hotel, commercial and private airports, restaurants, business meetings, special events, and other requested destinations.
• Monitor assigned flight schedules, traffic conditions, weather, road closures, and other circumstances that could affect transportation plans.
• Arrive in advance of scheduled pickup times and remain prepared for reasonable changes to guest itineraries.
• Provide a polished arrival and departure experience, including appropriate greetings, luggage assistance, vehicle entry and exit assistance, and coordination with hotel team members.
• Maintain the highest standards of professionalism, discretion, confidentiality, and personal conduct.
• Protect guest privacy and refrain from discussing guest identities, conversations, destinations, activities, or other confidential information.
• Anticipate reasonable guest needs and personalize the transportation experience when appropriate.
• Maintain professional conversation while recognizing and respecting guests who prefer privacy or quiet.
• Assist with luggage and personal belongings, ensuring items are handled carefully and securely.
• Maintain timely communication with the hotel regarding pickups, arrivals, delays, itinerary changes, and other relevant transportation information.
• Coordinate closely with Front Office, Concierge, Guest Relations, Security, and hotel leadership to provide seamless guest arrivals and departures.
• Ensure assigned vehicles are clean, fueled or charged, properly presented, and ready for guest transportation.
• Complete required pre-trip vehicle inspections and immediately report maintenance, safety, cleanliness, or operational concerns.
• Maintain working knowledge of local airports, private aviation facilities, major destinations, restaurants, attractions, medical facilities, and alternate transportation routes.
• Follow all applicable traffic laws, hotel safety requirements, vehicle-use policies, and transportation regulations.
• Maintain required trip logs, mileage records, vehicle documentation, and other transportation records.
• Respond calmly and professionally to unexpected circumstances, including flight delays, itinerary changes, traffic disruptions, vehicle concerns, and emergencies.
• Perform other transportation and guest-service responsibilities as assigned.

The VIP Transportation Specialist must maintain a flexible schedule and be available for assignments that may include early mornings, evenings, weekends, holidays, and other nontraditional hours based on guest and hotel needs.

When contacted regarding an available assignment during periods in which the employee has indicated availability, the employee is generally expected to acknowledge the request within 30 minutes and confirm whether they are able to accept the assignment.

Once an assignment is accepted, the employee is expected to report at the communicated time and location and allow sufficient preparation and travel time to ensure the guest is never inconvenienced by a late arrival.

Transportation assignments may change as a result of flight delays, weather, guest itinerary changes, or other circumstances. Flexibility, reliability, and proactive communication are therefore essential to successful performance in this role.

On-call status does not guarantee a specific number of hours or…