Customer Support Specialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Build Relationships. Deliver Exceptional Service. Grow Your Career.

Do you enjoy helping people, solving problems, and making sure customers feel taken care of? Are you looking for a career where your communication skills, attention to detail, and commitment to great service are valued?

William Witzke Allstate Agency is seeking a friendly, dependable, and customer-focused Customer Support Specialist to join our team in Auburn, CA. This role is focused on supporting our existing clients and providing a positive, seamless experience throughout their insurance journey.

Whether you have experience in insurance or come from a background in customer service, banking, retail, hospitality, or another people-focused industry, we'd love to meet you.

• Competitive salary with bonus opportunities.
• Supportive and collaborative team environment.
• Paid training and ongoing professional development.
• Opportunities for career growth and advancement.
• Work with a trusted name in the insurance industry.
• Build a rewarding career while helping customers protect what matters most.

As a Customer Support Specialist, you'll be an important resource for our customers, helping answer questions, resolve issues, and provide the responsive service that builds long-term relationships.

• Provide friendly, professional customer support by phone, email, and other communication channels.
• Assist customers with policy questions, billing inquiries, payments, and account updates.
• Help process policy changes, renewals, endorsements, and other service requests.
• Respond to customer questions and concerns with empathy and professionalism.
• Provide clear information about coverage, policies, and available options.
• Assist customers with claims-related questions and help connect them with the appropriate resources when needed.
• Follow up with customers to ensure their questions and service needs have been resolved.
• Maintain accurate customer records and documentation.
• Work closely with the agency team to provide timely and consistent service.
• Help create a positive customer experience that encourages long-term loyalty and retention.

• Previous customer service experience preferred.
• Insurance experience is a plus but not required.
• Property & Casualty Insurance License is a plus, with willingness to obtain after hire if needed.

• Friendly, professional, and genuinely enjoys helping people.
• Strong communication and active listening skills.
• Patient, dependable, and responsive.
• Organized with excellent attention to detail.
• Comfortable learning new technology and computer systems.
• Proactive and confident in solving customer problems.
• Able to manage multiple priorities in a fast‑paced environment.
• Works well independently while contributing to a collaborative team.
• Takes pride in providing a positive customer experience.

The best Customer Support Specialists are people who genuinely care about helping others. They understand that every interaction is an opportunity to build trust and make a customer's day a little easier.

If you're someone who is responsive, detail-oriented, and enjoys finding solutions, this could be a great opportunity to build a long-term career in insurance.

At William Witzke Allstate Agency, we believe exceptional customer service is the foundation of a successful agency. We invest in our team with training, support, and opportunities to learn and grow.