AVP​/Branch Manager

The AVP/Branch Manager will manage day-to-day branch activities of their branch by leading a team of bank professionals to achieve company goals for sales, service, and operational excellence. The AVP/Branch Manager directs, manages and leads the marketing and sales activities, including budget projections of a branch to improve market share and achieve the business, financial and sales goals.

• Reinforce sales management process by conducting monthly sales meetings
• Establish sales goals for each branch sales team member. Track and report progress towards achieving sales goals
• Ensure quality and integrity of the sales process. Identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA
• Business development of market area through proactive sales calls and networking
• Responsible for insuring that all customer issues are resolved in a timely manner as per customer service standards. Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.)
• Ensure branch merchandising and marketing materials are current
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies
• Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development.

• Leadership – maintain strong and effective leadership under stressful conditions
• Communication – speak and write clearly and persuasively in all situations; listen, get clarification, and respond well to questions
• Problem Solving – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs

• Bachelor's degree (B.
  
  A.) from four-year College or University; or
• 5 years of financial services or related experience with at least 2 years in a management or supervisory role; or equivalent combination of education and experience
• Experience and proficiency in sales management, including planning, goal setting, tracking, reporting, and selling
• Management experience commensurate with size of assigned branch
• Willingness to transfer or relocate based on business need is required

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.