Referral Coordinator

The Referral Coordinator will serve as the primary point of contact for all program referrals, working across various housing programs, including Housing Coordination, Transitional Housing, Permanent Supportive Housing, Adult Residential Facility (ARF), and Recovery Residence (The Harbor). The role involves processing, tracking, and coordinating referrals from external partners, ensuring that clients are linked to the most appropriate services based on their unique needs.

The role is responsible for providing high quality, timely responses, that keep everyone updated and follows privacy guidelines. The ideal candidate will possess strong communication skills, a deep understanding of homelessness and housing systems, and a commitment to helping individuals achieve stable housing and long-term recovery.

• Act as the central coordinator for all incoming referrals to the agency’s programs, including housing navigation, transitional housing, permanent supportive housing, ARF, SRA, and the Harbor.
• Review, process, and prioritize referrals based on program eligibility criteria and individual client needs.
• Ensure all referrals are completed accurately, thoroughly, and in a timely manner.
• Collaborate with case managers, housing coordinators, and program staff to assess client eligibility and appropriate program placements.
• Provide clients with necessary information about available programs and assist them in navigating the referral and intake process.
• Track the status of referrals and assist clients throughout the intake process, ensuring smooth transitions into services.
• Maintain regular communication with external service providers, shelters, hospitals, and other referral sources to ensure seamless coordination of care and housing services.
• Develop and maintain strong working relationships with community partners, including local agencies, housing, authorities, and healthcare providers.
• Provide timely updates and follow-up on referrals to ensure appropriate services are provided to clients.
• Accurately enter and update referral data into the organization’s client management system.
• Maintain detailed records of all referrals, including client status, outcomes, and follow-up activities.
• Ensure compliance with organizational and regulatory documentation standards, including privacy laws such as HIPAA.
• Assist in maintaining a current understanding of available housing programs, services, and resources in the community to ensure effective referrals.
• Support program staff in gathering necessary documentation and paperwork for new client intakes.
• Work with management to identify trends, challenges, and areas for improvement within the referral process.
• Track and report on referral trends, waitlists, and outcomes, providing regular updates to leadership.
• Identify gaps or barriers in the referral process and suggest improvements to ensure timely and equitable access to services.
• Work closely with all AMIH teams to ensure the seamless delivery of services.
• Maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration.
• Model personal responsibility, advocacy, resiliency/recovery, integrity, and cultural humility for department.

• Knowledge of local resources, housing systems, and social service agencies in the community.
• Ability to navigate in public behavioral health services in any California county, are bilingual/bicultural, or identify as members of traditionally underserved populations (BIPOC, LGTBTQ+, veterans, immigrants, refugees, former foster youth, previously unhoused, past involvement with the criminal legal system, etc.)
• Ability to initiate difficult conversations, confront issues directly, implement effective solutions, and consistently reinforce standards and expectations to prevent and deescalate workplace problems.
• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
• Ability to plan, organize, and prioritize work.
• Communicate clearly and concisely through telephone, written, and electronic methods. (STRONG phone etiquette and effective communication)
• Must have critical and analytical skills.
• Type/Enter data at a speed necessary to meet job duties.

• Continuously sit at a desk and/or stand at the counter for extended periods; use the keyboard to communicate through written means; run errands; lift lightweight.
• Continuously sit at a desk for long…