Customer Account Specialist

Customer Account Specialist

Company:
Tri Mas Packaging LLC

Primary

Location:

500 W 7th Street, Auburn, IN 46706 USA

Workplace Type:
On-site

Employment Type:

Salaried | Full-Time

Function:
Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Customer Accounts Specialist serves as the primary point of contact between Tri Mas Packaging and assigned customer accounts. As the voice of the customer within the organization, this role is responsible for managing customer orders, coordinating cross-functional support, and ensuring exceptional service throughout the order lifecycle. The Customer Accounts Specialist partners closely with Sales, Engineering, Operations, Quality, Supply Chain, and Finance to meet customer requirements and deliver a seamless customer experience.

This role is responsible for order management, standard quoting, logistics coordination, invoicing support, new item setup, and issue resolution. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced manufacturing environment while driving continuous improvement and operational excellence.

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer orders from receipt through delivery and invoicing.
• Communicate with customers via phone and email to process orders, answer inquiries, provide updates, and resolve issues.
• Coordinate order entry and demand management across Tri Mas Packaging manufacturing locations as required.
• Partner with scheduling and operations teams to ensure production plans align with customer requirements.
• Maintain accurate order status, backlog dates, and delivery commitments within established timelines.
• Coordinate freight bookings and logistics activities to support on-time delivery.
• Provide freight quotations and shipping information to customers.
• Create and distribute proforma invoices and support invoicing activities.
• Prepare standard product quotations and support pricing activities.
• Coordinate new item setup, sample requests, pre-production orders, and tooling orders.
• Partner with Engineering and Technical Sales teams to support drawing requests, product specifications, and new product introductions.
• Ensure customer part numbers, product specifications, and ERP data are maintained accurately.
• Support color matching, artwork approvals, and decorated product requirements as applicable.
• Work closely with Sales teams to understand customer needs, identify growth opportunities, and support business development initiatives.
• Manage customer concerns and non-conformance issues, coordinating corrective actions and timely communication.
• Facilitate effective communication between customers and internal departments.
• Maintain a strong understanding of company systems, processes, quality standards, and customer requirements.
• Continuously seek opportunities to improve customer satisfaction, service efficiency, and internal processes.
• Support team members by sharing best practices and contributing to a collaborative work environment.
• Represent Tri Mas Packaging professionally in all customer and internal interactions.
• Perform other duties as assigned.

This role is required to be on-site 5 days at the Auburn, IN location.

Tri Mas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets. With locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect.

Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.

At Tri Mas Packaging, we care beyond packaging. Our success starts with our people, and we are…