Flooring Admin & Scheduler

Benefits

• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Van’s Home Center is a trusted, family‑owned retailer serving Indiana communities with furniture, appliances, mattresses, and flooring for over 52 years. We work closely with homeowners, builders, and installers to deliver high‑quality products and exceptional service. Our flooring department plays a key role in that mission, and we are looking to add a detail‑oriented professional to support our growing installation and service operations.

The Flooring Admin / Scheduler is a critical support role within Van’s flooring operations. This position helps manage flooring installation projects from order review through scheduling, installation, and post‑install service. The ideal candidate is highly organized, customer‑focused, responsive, and comfortable coordinating between clients, installers, builders, and manufacturers to ensure a smooth experience from start to finish.

• Assist in managing new flooring installation projects from order review through completion
• Review flooring orders for accuracy, completeness, and readiness for release
• Create purchase orders and release them to Van’s procurement team
• Schedule flooring installations and coordinate timelines with installers, clients, and builders
• Serve as a primary point of contact for installers, clients, and builder partners
• Act as the primary point of contact for all flooring warranty and service issues
  • Work directly with clients and flooring manufacturers
  • Coordinate service visits and warranty repairs
  • Follow through to ensure issues are resolved quickly and professionally
• Render basic flooring and shower layouts (training provided; prior experience a plus)
• Track project details and proactively follow up to ensure deadlines and service commitments are met
• Communicate clearly and professionally to resolve scheduling, installation, or warranty‑related issues
• Maintain accurate records and documentation throughout the project lifecycle

• Highly detail‑oriented with strong follow‑up and organizational skills
• Customer service‑driven with a client‑first mindset
• Strong written and verbal communication skills
• Proven problem‑solving ability and comfort handling service‑related issues
• Comfortable working on a computer and able to learn new software quickly
• Highly responsive and able to manage multiple priorities in a fast‑paced environment
• Team‑oriented and able to work closely with installers, builders, and internal teams

• Prior experience in the flooring industry strongly preferred
• Experience scheduling installations or coordinating trade services
• Familiarity with Sketch Up or similar drawing/rendering software is a plus

• Join a stable, family‑owned company with deep roots in the community
• Work in a collaborative, service‑driven environment
• Opportunity to grow skills in operations, scheduling, and project coordination
• Competitive pay and benefits based on experience