Flooring Admin & Scheduler

Flooring Admin / Scheduler

Van's Home Center is a trusted, family-owned retailer serving Indiana communities with furniture, appliances, mattresses, and flooring for over 52 years. We work closely with homeowners, builders, and installers to deliver high-quality products and exceptional service. Our flooring department plays a key role in that mission, and we are looking to add a detail-oriented professional to support our growing installation and service operations.

The Flooring Admin / Scheduler is a critical support role within Van's flooring operations. This position helps manage flooring installation projects from order review through scheduling, installation, and post-install service. The ideal candidate is highly organized, customer-focused, responsive, and comfortable coordinating between clients, installers, builders, and manufacturers to ensure a smooth experience from start to finish.

Key Responsibilities

• Assist in managing new flooring installation projects from order review through completion
• Review flooring orders for accuracy, completeness, and readiness for release
• Create purchase orders and release them to Van's procurement team
• Schedule flooring installations and coordinate timelines with installers, clients, and builders
• Serve as a primary point of contact for installers, clients, and builder partners
• Act as the primary point of contact for all flooring warranty and service issues
  • Work directly with clients and flooring manufacturers
  • Coordinate service visits and warranty repairs
  • Follow through to ensure issues are resolved quickly and professionally
• Render basic flooring and shower layouts (training provided; prior experience a plus)
• Track project details and proactively follow up to ensure deadlines and service commitments are met
• Communicate clearly and professionally to resolve scheduling, installation, or warranty-related issues
• Maintain accurate records and documentation throughout the project lifecycle

Required Skills & Qualifications

• Highly detail-oriented with strong follow-up and organizational skills
• Customer service–driven with a client-first mindset
• Strong written and verbal communication skills
• Proven problem-solving ability and comfort handling service-related issues
• Comfortable working on a computer and able to learn new software quickly
• Highly responsive and able to manage multiple priorities in a fast-paced environment
• Team-oriented and able to work closely with installers, builders, and internal teams

Preferred Qualifications

• Prior experience in the flooring industry strongly preferred
• Experience scheduling installations or coordinating trade services
• Familiarity with Sketch Up or similar drawing/rendering software is a plus

Why Join Van's?

• Join a stable, family-owned company with deep roots in the community
• Work in a collaborative, service-driven environment
• Opportunity to grow skills in operations, scheduling, and project coordination
• Competitive pay and benefits based on experience

If you take pride in organization, follow-through, and delivering great service, we'd love to hear from you. Apply today to join the Van's Home Center team. Compensation: $16.00 per hour

Van's Home Center in Auburn has been a family owned and operated business since 1973. A lot has changed in that time. We've expanded our product lines to provide customers with everything they need for their home, all in one place. This includes living, dining, and bedroom furniture, mattresses, appliances, flooring, tile, and cabinets and countertops. But, what really matters hasn't changed.

We hold true to our founder's core values of integrity and hard work, and consistently work to be the best customer-centric company in the home-furnishings industry. We strive to positively impact the lives of our customers and their families by providing quality products and services for their home at a fair price. With support from dedicated management, sales, and customer service teams, we will never fail to recognize, nor take for granted, the immeasurable value of a lifetime, loyal customer.