Development Operations Associate

Job Title:
Development Operations Associate

Pay Grade & Range: 04| $23.00 to $25.41

Location:
Hybrid schedule with in-office work on Mondays, Wednesdays, and Fridays at our Auburn office.

Schedule:
Monday to Friday | 8:00 am to 4:30 pm

Designation:
Hourly |Nonexempt

Closing Date:
July 3, 2026

Benefits:
Comprehensive medical, dental, vision, life, and disability insurance programs. Retirement with up to 6% matching contribution. Three weeks of vacation, plus personal and sick time off benefits, and much more!

The Development Operations Associate plays a critical behind‑the‑scenes role in ensuring the accuracy, integrity, and timeliness of all charitable revenue data. This position is primarily responsible for accurate gift processing, donor record maintenance, acknowledgment processing, routine reporting support, and responding to donor inquiries. By maintaining reliable gift records and financial documentation, this role enables Good Shepherd Food Bank to steward resources responsibly and advance our mission to end hunger in Maine.

• Process and record all monetary gifts accurately and on time, including checks, credit cards, EFT, Pay Pal, recurring gifts, stock, and Cyber gifts.
• Conduct donor and employer research for incoming Cyber gifts and manage matching gift programs to ensure gifts are properly attributed and documented.
• Import and reconcile daily donation files from Deluxe and other vendors; investigate and resolve discrepancies promptly.
• Sort, categorize, and deposit check donations in accordance with established internal controls and procedures.
• Merge and print all donor receipts and acknowledgments within the established timeframe.

• Maintain accurate donor and gift records in Salesforce (NPSP), including merges, deduplication, and routine data hygiene.
• Run and resolve database clean‑up reports to ensure system accuracy, consistency, and reliability.
• Maintain complete and organized documentation supporting major and planned gifts.
• Create and generate welcome letters for new donors using approved templates and merge tools, ensuring accuracy and appropriate documentation in donor records.

• Review daily revenue reports and ensure accuracy within Salesforce’s Accounting Subledger.
• Ensure commonly used reports and dashboards are accurate, reliable, and up to date for Advancement and senior leadership.
• Respond to gift‑related inquiries, including donor phone calls and emails, as needed to support Advancement operations; document relevant notes and actions in donor records.
• Cross‑train with colleagues to support continuity of operations and coverage during peak periods and team members’ PTO.

• Follow established policies, procedures, and internal controls to support compliance and audit readiness.
• Escalate data integrity, system, or compliance concerns appropriately and promptly.
• Identify process inefficiencies and contribute to the continuous improvement of gift processing and data management workflows.

• Have experience working with databases or financial/transactional records and understand the importance of accuracy and data integrity.
• Produce accurate, complete work with attention to detail.
• Communicate professionally with donors by phone and email.
• Are comfortable following documented processes, internal controls, and established procedures to support compliance and audit readiness.
• Are proficient in Microsoft Excel and Word and able to use these tools to support data management, reporting, and documentation.
• Have experience working in a CRM or database system and are able to learn new systems and workflows effectively.
• Are familiar with integrated fundraising platforms or payment processing tools (such as Classy or similar systems), or are willing and able to learn them.
• Excel at prioritization of work and are flexible in juggling those priorities; adaptable as workflow changes seasonally.
• Enjoy working in a close team environment.
• Bring experience in nonprofit gift processing,…