Environmental Lab Project & Client Support Specialist

Job Description

The PMA/Client Login Specialist supports the lab in servicing clients to meet the laboratory mission. This full‑time position is Monday‑Friday 7:30 am–4:00 pm with occasional Saturday mornings and overtime as needed.

Must live within commuting distance to Auburn, Maine and have a background in Environmental science or the Sciences. This role is ideal for candidates who thrive in a customer‑service position.

Compensation is $20–22 /hour (DOE).

• Project setup
• Schedules courier or field sampler, if needed
• Confirms non‑Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work
• Generates accounting software requisition when sending subcontract samples
• Sample receipt
• Reviews log‑in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client‑needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting
• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• Data upload
• Compiles case narrative

• Regular attendance and punctuality
• Collect samples from on‑site drop box
• Unpack shipments and document receipt of sample
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Phone and email correspondence with clients
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Assist with customer services
• Handle interactions with walk‑in clients
• Conduct all activities in a safe and efficient manner
• Perform other duties as assigned

• Associate degree (2 years client‑relationship/client service experience may substitute for degree)
• High school chemistry coursework, basic laboratory experience
• Environmental laboratory experience
• 1–3 years business experience required
• Authorization to work in the United States without restriction or sponsorship
• May need to lift up to 50 lbs coolers of samples on occasion

• Customer service/client relations experience preferred
• Bench chemist experience preferred
• Strong interpersonal skills
• Effective problem‑solving skills
• Strong oral and written communication skills
• Strong organizational skills
• Computer skills, using routine software applications such as Outlook, Office, Excel, Word, Access, and Power Point
• Perform other duties as assigned

Eurofins Environment Testing (USA) provides a compensation range for informational purposes; the actual base salary may vary based on relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full‑time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

All offers of employment are contingent upon a successful completion of a pre‑employment drug screen and background check.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.