Learning Facilitator - Customer Service

About the Team/Role At WEX

At WEX, we are committed to empowering our employees to rise to their full potential as leaders and contributors by engaging them in impactful learning experiences tailored to their unique needs. Our facilitators lead this effort by leveraging a variety of learning methods and tools to extend our reach across the globe to our many locations and cultures. The Learning FacilitatorII performs a key role in supporting the development and delivery of learning programs for the Customer Service Contact Center.

You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged team members.

The Learning FacilitatorII will be responsible for the delivery and evaluation of training programs that enhance the skills and knowledge of employees. Under the general direction of their supervisor and functional peer groups, the role requires the ability to gain cooperation of others, build productive relationships with internal and/or external stakeholders, and adapt to the needs of a diverse learning audience.

• A minimum of 2‑5 years’ training and facilitation experience in a related industry.
• Bachelor’s Degree Preferred.
• Demonstrated experience facilitating engaging and effective training sessions across all modalities (virtual, in‑person, mixed).
• A proven track record of providing input in designing training curriculum, content, and facilitator guides.
• Ability to collaborate with subject matter experts and key business stakeholders to design and develop training materials and programs.
• Ability to balance multiple projects and goals with attention to detail and follow through.
• Proficiency with learning management systems (LMS) and e‑learning platforms.
• Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback.
• General understanding of adult learning concepts and methodologies.
• Excellent communication and interpersonal skills (both verbal and written).

• 401(k) Plan
• Health Insurance
• Flexible Spending Accounts (Medical and Dependent)
• Life Insurance/AD&D
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Bonus Plan
• Extended Parental Leave
• Dependent Life Insurance

Pay Range: $60,300.00 ‑ $69,400.00. The base pay is one component of WEX’s total compensation package. Non‑sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status. WEX promotes a drug‑free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation.

If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form.