Senior Claims Specialist - Bodily Injury

Job Description

This Senior Claims Specialist - Bodily Injury handles bodily injury and general liability claims through their life-cycle including investigation, evaluation, claim resolution and coverage analysis. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. Work is performed under general supervision.

• Investigate assigned claims, confirm coverage, and verify damages
• Initiate initial claims handling
• Recommend and maintain appropriate claim file reserves
• Evaluate, negotiate and settle claims
• Experience attending mediations and trials; prior experience in this is preferred.
• Experience reviewing medical records, to evaluate causation and severity of injuries.
• Experience acting as a peer leader and ability to train others
• Other related duties as assigned by supervisor

• Associate’s or bachelor’s degree preferred
• 5+ years of experience adjusting third-party liability claims.
• Experience handling litigated and/or multi-party claims that may involve risk transfer preferred
• Ability to analyze coverage and prepare coverage position letters
• Ability to meet continuing education requirements for licensing purposes
• Commercial lines experience preferred
• Excellent understanding and skill level of claim handling and customer service
• Understanding of policy contracts, insurance laws, regulation, the legal environment, and procedures
• Possess excellent oral and written communication skills via in person, on the phone, or electronically
• Excellent interpersonal, negotiation, and organizational skills

At the Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $75,000 - $95,000.

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.