Manager Onsite Operations SCO- Northern Lights

Job Summary Our Onsite Managers, under the supervision of the Director of Supply Chain Optimization, are responsible for leading the implementation of supply chain management programs, policies, and strategies in support of their assigned facility. This role will lead, develop, and mentor supervisors through open communication, training and development opportunities, and performance management process.

• Ensure customer needs and expectations are met by ensuring product quality, inventory levels, and staff interactions are in-line with or exceed expectations.
• Conducts regular interaction with clients, SCO management, Sales and on matters concerning review of current account, staffing levels, and account expansion.
• Work with Director of Supply Chain Operations on budgetary responsibility for the onsite program and usually contributes to budgetary impact by regularly reviewing existing accounts.
• Monitor expenses, identifies trends, and ensures operations are within budgetary guidelines.
• Recommend and implement new policies or modifications to existing policies and provide general guidelines and parameters for onsite supervisors and their direct reports.
• Monitor overall team metrics and evaluate level of service provided through established metrics.
• Build customer relationships and serve as the primary contact for responding to customer’s inquiries.
• Provide timely response to service failures and customer concerns.
• Provide technical expertise and in-depth knowledge of regulatory guidelines and procedures in compliance with federal and state requirements.

• Typically oversees professional employees/teams OR manages non-professional employees through Supervisors in manufacturing, distribution or office environments
• Day-to-day operations of a group of employees
• May have limited budgetary responsibility and usually contributes to budgetary impact
• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies
• Provide general guidelines and parameters for staff functioning
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

• Bachelor’s Degree
• At least 5 years of supply chain or warehouse/inventory management experience from overall planning to execution of programs
• At least 3 years of project management and/or supervisory experience.
• Experience with dealing and negotiating with customers/vendors.
• Willingness to travel up to 75% to customer sites required

The anticipated salary range for this position: $85,000.00 - $ Annual

• Medline Industries, LP, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
• Medline will not pay less than the applicable minimum wage or salary threshold.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

To learn more about how Medline makes healthcare run better, visit