Assistant Night Manager

Job Summary

Working closely with the Assistant Club Manager of Merchandise, the Assistant Night Manager is responsible for ensuring merchandise is properly stocked and available for sale, maintaining presentation standards, delivering a positive member experience, and overseeing the nightly execution and performance of merchandise department tasks. The Assistant Night Manager does not have direct supervisory responsibilities but directs the work of the overnight team.

Coaches, teaches, and develops all overnight team members to ensure GOLD standards are in place for members through excellent merchandising. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. Must complete yearly certification for a forklift license. BJ’s covers any applicable cost associated with training.

• Live our values:
  Demonstrate inclusive behavior, make ethical choices, and approach work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment:
  Foster open communication and trust.
• Celebrate team members:
  Acknowledge contributions, support team success, and help create a positive, encouraging work environment.

• Guarantee service excellence:
  Ensure daily execution of GOLD Member Standards are met and reinforce key service behaviors: GAA;
  Fast, Friendly, Full, Fresh, Clean; and LAST:
  Listen, Apologize, Solve, Thank across all areas of the club.
• Create a positive experience:
  Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs:
  Address questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

• Maintain Club Standards:
  Consistently deliver GOLD Standards in the club.
• Contribute to club goals:
  Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas.

• Cost Discipline:
  Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Support Performance and Profitability:
  Complete tasks efficiently and accurately and follow best practices to drive strong club results.
• Understand the Business:
  Learn how the role impacts key club metrics and contribute to overall department performance through consistent execution.

• Lead overnight merchandising execution with purpose:
  Collaborate with the Assistant Club Manager of Merchandising to lead overnight tasks, driving performance through effective communication, clear expectations, and hands-on leadership.
• Support execution of merchandising tasks:
  Coordinate staffing, training, and task execution for forklift operators and merchandising teams, providing support and feedback to ensure efficient overnight operations.
• Support operational readiness through overnight execution:
  Execute key overnight merchandising tasks including display setup, pallet movement, and sales floor resets for morning operations.
• Maintain merchandise presentation and availability:
  Ensure products are merchandised with correct signage and available in the right quantities across the sales floor by the start of business.
• Execute company directives with precision:
  Follow corporate merchandising plans, resets, and sales initiatives on time and in full.
• Identify opportunities to enhance sales:
  Recommend improvements to merchandising strategies based on store conditions, member feedback, and performance trends.
• Maintain building and equipment readiness:
  Oversee maintenance and safe operation of overnight equipment and the building, including forklifts, refrigeration, and merchandising tools; escalate concerns promptly.
• Model and enforce safe equipment usage:
  Operate forklifts safely, perform inspections, and ensure safety and sanitation protocols are followed.
• Drive safety and sanitation compliance:
  Lead and validate safety checks, enforce sanitation procedures, and maintain a clean, organized environment.
• Ensure proper execution of inventory controls:
  Oversee daily checks and verify accurate pallet tag placement for inventory stored overnight.
• Promote audit readiness and compliance:
  Ensure documentation and safety processes are completed during the overnight shift to meet audit expectations.
• Utilize reporting tools to prioritize and validate execution:
  Use tools such as the Hot List, NAFS, price sign reports, and dashboards to guide team focus and enhance efficiency.
• Support cross-functional collaboration:
  Partner with other managers and club leadership to align overnight processes with daytime operations and member expectations.
• Comply with club policies and procedures:
  Uphold all company policies, guidelines, and safety requirements throughout the overnight shift.
• Perform other duties as assigned:
  Provide additional support to other departments or…