Regional Inside Sales Associate

Overview

The Regional Inside Sales Associate is the liaison between our customers and our business. They are responsible for entering orders, creating quotes, setting up returns, and handling communication with the customer.

• Process customer orders in a timely fashion.
• Ensure orders held in process receive the appropriate attention and follow up to minimize the time between PO receipt and order entry.
• Create quotations.
• Serve as the point person for communication between outside salespeople and internal business groups.
• Communicate with Buyer/Planners when customers place or stop orders of a magnitude that will affect inventory and supply.
• Enter customer orders into our business system as volume or urgency requires.
• Generate and approve quotes for non‑capital items.
• Work with customers to resolve complaints.
• Assist accounting with investigation and resolution of billing/invoice issues.
• Process returns and credits.
• Cover for team members during their absences.
• Work using the mindset of 80/20 and customer ranking.
• Participate on an 80/20 or other business development team, support our mission, values (teamwork, integrity, dedication, respect, innovation, and excellence) and customer message (mindshare, people, added value, digital transformation, user experience).

Education/

Experience:

Bachelor's Degree (B.A.) from four‑year college or equivalent of one to two years related experience and/or training or equivalent combination of education and experience.

Knowledge: Knowledge of customer service principles and best practices in manufacturing. Familiarity with Epicor ERP and Salesforce CRM. Working knowledge of Microsoft Office application, especially Teams, Outlook, and One Drive. Understanding of business communication standards and professional customer interaction. Knowledge of inventory, shipping, and logistics processes.

Skill: Excellent verbal and written communication skills. Strong customer service and relationship building abilities. High attention to detail and accuracy in processing orders and quotations. Strong organizational and time management skills with the ability to manage multiple priorities. Ability to resolve customer issues professionally and efficiently. Strong problem‑solving and follow‑up skills. Ability to coordinate effectively across departments and communicate status updates clearly.

Proficient data entry and computer skills. Ability to work independently while contributing to a team environment. Ability to maintain professionalism and composure in fast‑paced or high‑pressure situations. Strong analytical and administrative skills.

Physical/Environmental Demands: Light physical activity performing non‑strenuous daily activities of an administrative nature.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.

Diverse and inclusive workplace.

Competitive wage.

All benefits are effective upon date of hire.

• Medical, Dental and Vision insurance with best‑in‑class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• Met Law legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.