Service Coordinator

Title:

On-Flex Service Coordinator

Location:

Auburn, Ma

Compensation:$30.00 – 32.00 + Full Benefits Day One

Step into an exciting role as our On-Flex Service Coordinator, whereyou’ll orchestrate every stage of the repair process for current

Flexcar

Members. This position offers the perfect blend of management and customer service, ensuring timely, high-quality repairs while building trust and satisfaction with every client interaction. Join a fast-paced team that values leadership, problem-solving, and an unwavering commitment to delivering an exceptional customer experience.

• Ensure the prompt and thorough repair of Flexcarvehiclesfor members at our hubs andutilizingour mobile services.

• Keep members proactively informed throughout the repair process, providingaccuratewait time estimates andeliminatinguncertainty.

• Deliveran outstanding on-site experience for members, frominitialgreetingto the completion of repairs and vehicle return.

• Coordinate with the repair and parts teams to ensure thorough preparation for upcoming appointments, avoiding any potential delays.

• Proactively reach out to members with upcoming appointments to confirm details and clarify any service issues in advance.

• Oversee thetimelyservicing of tow-in vehicles, providing members with consistent updates on repair status and completion.

• Monitor and maintain
  
  Mobile Service Van productivity metrics by ensuring fully scheduled daily routes and efficient dispatch operations.

• Ensure service advisor staff is actively working cases to completion

• Experience working with Microsoft Office Suite

• Tech Savviness - Experience working tech-driven operation,monitoring tickets, and assigning tasks through a proprietary operational tool set.

• Demonstrated history of being a quick learner and a passionate worker

• Operating as a team player in a fast-paced environment

• Flexibility to workdays, evenings,weekends and/or holidays

• Willingness to work outdoors (weather and other conditions vary)

• Ability to carry tools and marketing materials (up to 50 lbs.)

• Valid Driver’s License and an acceptable driving record (per company standards)

• Rest &Relax!
  
  Potentialtoaccrue
  80 hoursof PTO your first year, and up to120 hoursin later years plus multiple company paid holidays and
  40 hoursof Sick time.

• Save for Your Future!401(k) with company match from day one of hire

• Benefits:
  
  Excellent, low-cost healthcare coverage including:medical, dental, vision, eligibility day one

• Drive aFlexcar!
  
  Discounted employee rate on Flexcarproducts and no annual membership fee

• Uniforms

• Weekly Pay

• and other amazing perks!

Flexcarempowers allwalks oflifewiththe flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable,Flexcaris here to disrupt a110billiondollarindustry byprovidingcustomers an alternative to car-sharing, leases, ownership, and car rentals.

Flexcaris rapidly growing,and we want you to be aFlexter. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as ateam member, but also to help build the future

Flexcar.

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcaris an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Flexcarprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.