Universal Banker Auburn

Back Universal Banker Auburn
Customer Service Auburn , Massachusetts Temp to Perm Per Hour Sep 4, 2026 $ 19.50 - $20.00

Auburn MA

Pay: $20.00/hour at time of conversion, commensurate with experience
Schedule: Monday–Saturday variable schedule; minimum of two Saturdays per month

We are seeking a customer-focused Member Service Representative to assist members with banking, lending, account, and financial service needs. This role will build member relationships through excellent service, needs-based recommendations, and accurate transaction processing.

• Provide exceptional customer service and assist members with account, banking, and lending needs.
• Recommend appropriate deposit, lending, IRA, mortgage, and other financial products and services.
• Open and maintain accounts, process transactions, and ensure accurate documentation and disclosures.
• Conduct consumer loan interviews, enter application information, review credit reports, and process qualifying loans within established guidelines.
• Assist with mortgage applications and refer members to appropriate lending specialists when needed.
• Balance cash drawers, ATMs, vaults, and other monetary inventories.
• Follow BSA, Credit Union policies, procedures, and regulatory requirements.
• Support other branches, special projects, community activities, and supervisory duties as needed.

• High school diploma or equivalent.
• 1–3 years of customer service, banking, lending, credit union, or related financial services experience.
• Strong communication, customer service, attention to detail, and organizational skills.
• Ability to learn and explain financial products and services.
• Flexibility to work Saturdays and variable hours.

Schedule: Mon/Tue/Wed/Fri 7:45 AM–5:15 PM;
Thu 7:45 AM–6:15 PM;
Sat 8:15 AM–12:15 PM.