IT Desktop Technician

Overview

Working in a technical role, the IT Desktop Technician has primary responsibility for administering the desktop & peripheral computing environment. The resource will maintain, and upgrade local applications used in the business along with assisting others on server‑based applications. Primary front‑facing resource to the business from an IT standpoint to provide excellent customer service building trust and confidence in our user base.

• Use ticketing system to track problems and explain issues to the appropriate level when required.
• Provide desktop support and resolve problems related to the computing environment.
• Ensure that the desktop environment is running efficiently through monitoring and optimization.
• Create, modify, and maintain users and groups in a domain environment.
• Document all termination changes for audit compliance.
• Install and configure network printers.
• Perform computer and software upgrades.
• Follow through with users to ensure customer satisfaction.
• Coordinate, test, and implement technical solutions for multiple projects individually or as part of a team.
• Monitor the desktop environment using hardware and software monitoring tools; manage system patching.
• Maintain tools to conduct hardware and software inventory, maintaining proper inventory levels.
• Manage supplies and the vendors that provide them.
• Serve as the technical lead in evaluating and recommending new desktop technologies.
• Coordinate service calls with service providers to ensure satisfactory resolution of problems.
• Deploy and troubleshoot problems for all outside sales, service, and other department personnel.

• Excellent planning and organizational skills.
• Self‑starter with the ability to work independently.
• Customer‑service centric and actively looking for ways to help the user base.
• Able to troubleshoot basic and advanced desktop and network issues.
• Ability to methodically work through problems to resolution.
• Strong knowledge of Microsoft Office products, software distribution, PC imaging.
• Able to produce easy‑to‑understand documentation.

• Associate’s Degree or HS Diploma.
• 5‑7 years prior experience in Microsoft desktop management & IT systems.
• Office 365, Microsoft SharePoint.
• Understanding of network principles.
• Backup and recovery experience (Veeam a plus).
• Prior experience in a manufacturing environment is desirable.

• Able to lift, carry or move weights up to 40 lbs.
• Work in shop conditions with moving equipment, noise, dust, and temperature swings. Periodically exposed to high noise level which requires use of extra hearing protection and other hazards requiring the use of appropriate PPE (personal protection equipment).

$25.50 - $36.60 hourly

• Medical, Dental and Vision insurance with best‑in‑class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• Met Law legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.