Supervisor, Evaluation

Supervisor, Instrument Evaluation & Workflow Operations

Location:
Onsite

Make an Impact in Healthcare Technology

Join a team where your leadership directly supports patient safety, product quality, and operational excellence. In this role, you'll lead a dynamic team responsible for evaluating and supporting medical devices that impact healthcare professionals and patients every day. If you thrive in a hands‑on, fast‑paced environment and love developing people, improving processes, and delivering exceptional results—this is the role for you.

As a department supervisor, you’ll provide active, on‑the‑floor leadership to ensure your team delivers safe, accurate, and timely evaluations of hand instrumentation and electromechanical medical devices. This includes functional and cosmetic inspections as well as software upgrades.

You will be the driving force behind daily operations, team development, and continuous improvement initiatives. This position is primarily onsite and may require hours beyond a standard workday based on operational needs (with flexibility for occasional work‑from‑home tasks).

• Ensure the safety, security, and wellbeing of your team members.
• Execute and reinforce company and departmental policies.
• Train, coach, and develop associates to enhance skillsets and performance.
• Monitor associate behaviors, ensure standards are followed, and address risks proactively.

• Oversee evaluation processes for customer and company‑owned assets.
• Ensure all SOPs and work instructions are followed, audited, and improved.
• Forecast labor needs daily and make adjustments to meet safety, quality, and productivity goals.
• Manage workflows, resolve exceptions, and use CI tools to diagnose and eliminate issues.

• Review and act on KPI metrics including safety, productivity, SLA adherence, audit results, and continuous improvement contributions.
• Maintain accurate reporting in systems including Kronos, LMS, SAP, VOC, and internal dashboards.
• Support and enforce compliance and Quality Management System requirements.

• Plan for incoming and outgoing workflow and create action plans for out‑of‑control situations.
• Communicate regularly with internal partners and leadership regarding department performance, risks, and solutions.
• Oversee expediting requests and ensure timely resolution.
• Serve as backup to the manager for workflow allocation and meetings.

• Lead and support initiatives such as 5S, VOC programs, Idea Boards, audits, and visual control systems.
• Approve, quantify, and implement CI ideas to reduce waste and improve service.

• Maintain accurate Kanban inventory.
• Manage calibration and preventative maintenance schedules.
• Support complaint investigations.
• Oversee storage and maintenance of software files for electromechanical devices.
• Perform other duties as assigned.

You’ll be measured on:

• SLA achievement
• Audit quality
• Cost per unit
• OPEX contributions
• SMART goals
• VOC participation
• Daily carryover/WIP management

• High school diploma or GED
• 3‑5 years of supervisory experience in manufacturing or distribution
• Strong communication and public speaking skills
• Experience with Warehouse Management Systems (WMS)
• Ability to train, coach, discipline, and develop team members
• Proficiency with Microsoft Office
• Strong analytical, organizational, and problem‑solving abilities
• Quality‑focused mindset

• Bachelor’s degree or equivalent experience
• SAP knowledge
• LEAN/Continuous Improvement training or certification
• Experience overseeing personnel and cross‑functional decision‑making
• Advanced Excel skills
• Experience with medical equipment or technical documentation
• Knowledge of inspection/evaluation/assembly processes

This role involves regular movement such as standing, bending, lifting, and walking. You must be able to:

• Frequently lift up to 30 lbs.
• Occasionally lift up to 100 lbs. with assistance.
• Use warehouse ladders and operate pallet jacks.

• Your work directly supports patient care and product quality.
• You’ll make meaningful improvements that enhance efficiency and reduce waste.
• You’ll grow as a leader while helping your team grow with you.
• You’ll be part of a collaborative, quality‑driven environment.