Customer Returns and Shipping Associate; Auburn, MA

Customer Returns and Shipping Associate (Auburn, MA)
• Staples

Address: 436 Southbridge Street, Auburn, MA, 01501, US

Compensation: $15.30 - $15.55 per hour

Job Type: Permanent

Shipping Associates provide exceptional customer service and assist customers with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive while helping our customers and contributing to a fun, team‑oriented retail culture. Hiring immediately and training provided.

• Conduct all Full‑Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick‑up for 3rd party carriers.
• Provide strong customer service for Amazon returns, UPS shipments, and related services.
• Engage customers to identify shipping needs and explain different shipping options.
• Maintain the shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process shipping and returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment.
• Use basic selling skills to engage customers and present solutions.
• Be flexible on responsibilities, e.g., online pick‑ups, cleaning, and other duties as assigned.

• Ability to work a flexible schedule based on the store’s needs.
• Excellent customer engagement skills to drive sales.
• Ability to lift, push, or move materials up to 100 pounds.
• Strong attention to detail, organization, and multitasking ability.
• Ability to collaborate and work cooperatively in a high‑paced and sometimes stressful environment.
• Conflict management skills: able to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Integrity and honesty in handling customer and business information.

• Flexible part‑time or full‑time hours depending on store needs.
• Generous paid time off and weekly pay.
• Career development program.
• Associate discounts on in‑store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.
• 401(k) plan with a company match.
• Dental and vision insurance; full‑time eligible for medical coverage.
• And many more benefits.

Staples does not sponsor applicants for work visas for this position.