Retail Commission Sales Associate - Fine Jewelry, Auburn

Be part of an amazing story. Macy's is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years. It is a story about innovation and tradition, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade.

We have been part of memorable moments and milestones for countless customers and colleagues. Those stories make this a special place to work.

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make each customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.

You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities include promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You also ensure the security, accuracy, and impeccable presentation of merchandise. You work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

• Enter the store, greet teammates, and ensure the sales floor is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, and updating signs and pricing.
• Finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support teammates with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive for excellence by improving daily, taking pride in work, achieving sales goals, and learning from one another to deliver individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• In addition to sales goals, achieve Client and Protection plan goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Require 1‑2 years of related experience.

• Talk, lift, constantly move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours, lift at…