Retail Sales Associate, Auburn - Flex

Job Overview

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments.

You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty — making each visit both meaningful and successful.

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They finish strong by sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• They support one another with honesty, care, and collaboration so they can better serve customers and communities.
• Their goal is to improve every day, take pride in their work, achieve sales goals and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understanding and communicating effectively with customers, co‑workers, and supervisors.
• Reading and understanding employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoying meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; able to work independently but also thrive in team dynamics.
• Handling electronic devices with ease.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and a cash register to process transactions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in‑style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of unforgettable moments in people’s lives.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.