Utility Billing Account Representative

Final date to receive applications

Application must be received by 11:59 p.m. Pacific Time Wednesday, May 27, 2026.

Utility Billing Account Representative. The City of Auburn Finance Department seeks a front‑facing representative to perform accounting, clerical, and customer service tasks for utility billing.

Monday – Friday, 8 a.m. to 5 p.m. with an hour for lunch.

• Explain special billing and service programs to customers (e.g., winter averaging, low‑income assistance, solid waste/recycling programs) and determine eligibility as per guidelines.
• Update and maintain accurate account information in the customer information system.
• Perform cashiering duties for utility payments, miscellaneous accounts receivable, and document transactions and adjusting journal entries.
• Open and close accounts for city utilities, request, verify, and change information as needed.

• Graduation from high school supplemented by college coursework in accounting or equivalent.
• Two years closely related work experience, or a combination of education, experience, and training that would indicate the ability to accomplish the primary functions above.
• Excellent time‑management and ability to prioritize workloads.
• Office experience in a fast‑paced environment.

• Strong customer‑service background.
• Municipal experience.
• Utility billing experience.
• College coursework in accounting or similar field.
• Experience using Springbrook.

• Competitive salary.
• Medical, dental, and vision plans with employee premiums paid by the City.
• Contributions to State Retirement System pension plans.
• 12 days of paid vacation per year.
• 11 paid holidays per year.
• 2 paid floating holidays of your choice per year.
• Tax‑free health savings account (VEBA).
• Optional flexible spending benefit plan.
• Deferred compensation plan options.
• Employee wellness program and employee assistance program.
• And more.

The City of Auburn is an Equal Employment Opportunity Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex, sexual orientation, pregnancy, gender identity, age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions.