Administrative Specialist III- Training Unit

Administrative Specialist Ill

The Department of Adult and Juvenile Detention (DAJD) is seeking one (1) full-time Administrative Specialist Ill to join our training team! The position supports all divisions of the Department of Adult and Juvenile Detention. Join our Training team! The Department of Adult and Juvenile Detention (DAJD) is seeking a technically savvy, highly motivated individual to occupy the position of Administrative Specialist Ill for our Training Unit.

We seek a detail-oriented, customer-focused, flexible, and self-motivated individual who works well with other team members to support our training program. Focusing on superior service, the successful candidate will be instrumental implementing new digital solutions that will create easy-to-use and effective mechanisms to track and retrieve staff training records. The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies.

DAJD operates the largest county jail in the State of Washington, housing an average daily population of more than 1500 inmates.

The job description is an overview and is intended to describe the general nature and level of work being performed. It is not to be an exhaustive list of all the functions and tasks required of this position.

• Provide exceptional customer service and support in assisting with information requests from general public, command staff, County departments, internal, and external stakeholders;
• Prepare the Training Unit's Master Calendar annually and provide updates to the team as changes occur;
• Assist in the preparation/organization of DAJD's New Employee Orientations;
• Utilize SharePoint to organize and maintain records;
• Utilize various computer programs/databases to develop, maintain, update, enter/retrieve data related to training databases and electronic training files;
• Track DAJD employee attendance at King County safety classes (i.e., Defensive Tactics, Ongoing training, Firearms qualifications);
• Troubleshoot and work directly with King County Information Technology staff to keep quizzes/calendars working smoothly;
• Maintain Outlook calendar information for Training Unit staff and multiple conference rooms, schedule and reserve locations for training sessions, and meetings;
• Maintain and update a NEOGOV database to include online training;
• Enter/track new-hire mandatory training in King County's People Soft program;
• Identify, research, and resolve Training Unit issues, as needed; make recommendations/problem-solve situations;
• Compose reports utilizing a variety of computer and database programs;
• Maintain and update schedules of activities, statistical charts and graphs as needed for various functions/purposes;
• Maintain security and confidentiality of highly sensitive communications and information in all forms (written, verbal and electronic) and of all related information and documents including files and records;
• Collaborate with the Washington State Criminal Justice Training Commission (WSCJTC) Registrar to facilitate the registration and enrollment of newly hired officers.
• Enroll/register staff in approved external trainings and managing payment of those events.
• Listen to customers/stakeholders and use their feedback to improve or recommend appropriate changes to processes, services and products;
• Responsible for performing other duties as assigned and needed to support the Training Unit.

• Three (3) years of full-time office work experience which includes one (1) year of experience working with complex processes in high quantity/high volume customer service and complex administrative functions.
• High School Diploma or GED.
• Must be proficient in use of general office equipment, including copiers, printers, and scanners.
• Intermediate skill level utilizing Microsoft Office 365.
• A valid Washington State driver's license by time of hire.

• Skill in providing consistent, accurate, friendly, and professional technical support to non-technical customers.
• Strong customer service skills including effective oral and written communication skills. Ability to use tact and discretion in difficult communications.
• Exceptional organizational skills including: planning, prioritizing, attention to detail, ability to multitask, analytical skills, problem solving, and time management skills.
• The maturity and responsibility to maintain secure and confidential information, addressing sensitive inquiries and complex issues.
• Must be able to work effectively with individuals from a variety of backgrounds and cultures.

• Experience monitoring employee training for a large organization.
• Experience working within the criminal justice/corrections field.
• Experience working with all of the following systems: NEOGOV, Power Suite, SharePoint, Adobe Professional.
• Experience…