Senior Customs Brokerage Agent

Senior Customs Brokerage Agent

The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement. The successful candidate will serve as a subject matter expert, trusted customer advisor, and mentor while helping drive operational excellence and a positive team culture.

Key responsibilities include managing a portfolio of import brokerage accounts of varying size and complexity, serving as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues, supporting onboarding and implementation of new brokerage accounts, communicating with U.S. Customs and Partner Government Agencies regarding examinations, holds, releases, and regulatory requirements, acting as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance, mentoring and training Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures, partnering with analysts and operational teams to drive process improvements, creating templates, improving data quality, and increasing efficiency, maintaining and updating SOPs, rate schedules, process documentation, and account-specific work instructions, supporting timely resolution of debits, credits, and other account financial activities, and serving as a resource for troubleshooting complex brokerage transactions and operational challenges.

Position allocation is 50-75% customer account management and brokerage operations, and 25-50% mentoring, training, process improvement, customer onboarding, and departmental leadership initiatives. What success looks like includes being a trusted advisor to customers, a technical expert for complex brokerage matters, a bridge between Compliance and Operations, a mentor who develops future brokerage talent, and a collaborative leader who strengthens team culture and drives continuous improvement.

Minimum qualifications include a minimum of 5 years of progressively responsible brokerage experience and strong written and verbal communication skills. Preferred qualifications include a current U.S. Customs Broker License, Certified Import Clearance Specialist (CICS) Certification, Dangerous Goods Certification, previous mentoring, training, or leadership experience, and experience communicating directly with CBP and PGAs.