Director Engineering Operations

You’rea strategic operator who loves turning complex engineering organisations into high-performing, data-driven machines. In this role, you will shape the operating rhythm for an 800-person global engineering org in a high-growth SaaS environment, using metrics, portfoliovisibilityand AI-enabled tooling to drive predictable, high-quality delivery ’llsit at the intersection of strategy, data,delivery and culture, giving senior leaders the insight and frameworks they need to make better decisions, faster.

You’llown engineering performance dashboards and success metrics, optimise workflows and tools (Jira, Confluence, Git Hub, CI/CD), and lead cross-functional initiatives that span Product, Design,QAand Customer Success.

You’llalso build and mentor a globally distributed team, influence senior stakeholders and embed continuous improvement across the organisation. Ifyou’reexcited by high visibility, broad scope and meaningful impact, keep reading.

• Architect and own the engineering operating cadence (QBRs, monthly business reviews, strategicplanningand org-wide communications) to drive clarity and alignment.

• Define andmaintainengineering success metrics and performance dashboards, turning complex datasets into clear, actionable insights for senior leadership and the Board.

• Maintain a portfolio-level view of major engineering initiatives, flagging risks early and standardising delivery frameworks to improve predictability and quality.

• Optimise engineering tools,workflows and automation (including CI/CD and AI-driven tools) to increase velocity,reliability and decision quality.

• Lead horizontal, cross-functional programmes (for example cloud migrations, GRC frameworks, GenAI adoption) that require alignment across Engineering,Product and customer-facing teams.

• Build,mentorand develop a globally distributed Engineering Operations and Program Management team, fostering a culture of accountability, continuous improvement and data-driven decision making.

• 8–10+ years in Engineering Operations, software engineering leadership, Technical Program Management, transformation,strategyor business operations in a high-growth SaaS environment.

• Proven experience defining operational frameworks, deliverystandardsand KPI systems in a global organisation, with a focus on problem solving, programme scoping and execution.

• Strong understanding of SDLC, agile methodologies, CI/CD, Dev Ops and microservices architectures.

• Advanced analytical skills using tools such as Excel, Looker, Tableau or similar, with the ability to turn data into clear, executive-ready narratives and recommendations.

• Demonstrated experience driving AI-related innovation, from evaluating opportunities and implementing tools to influencing adoption and change at scale.

• Track recordof improving engineering processes, deliverypredictabilityand cross-functional alignment across distributed teams.

• Experience leading and developing teams, including managing 6+ FTEs across multiple geographies, with strong stakeholder management, executivepresenceand high EQ.

• Experience working in a private equity–backed SaaS company and navigating associated performance expectations and governance.

• Hands-on experience with OKR frameworks and outcome-based planning in large product and engineering organisations.

• Relevant certifications (for example PMP, Agile, Lean) or equivalent practical experience in scaling operational excellence.

$174,000—$220,000 USD

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The…