Guest Services - White River

THE JOB

The White River Amphitheatre is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Act as a welcoming, knowledgeable ambassador of the White River Amphitheatre and Live Nation.
• Communicate venue information about policies and procedures to guests.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. and venue amenities.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to special events and locating lost items.
• Assist in resolving guest complaints.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Show CARE by participating in the venue’s sustainability program, which could include sorting waste, collecting recycling and educating our fans about our efforts.
• Partner with other crew members at the end of the show to store equipment, clean up and close the venue.
• Report maintenance and cleaning issues in a timely manner.
• Assist other departments to support staffing levels as needed.

• High School Diploma or equivalent
• Must be 18 years of age.
• At least 2 years in Customer Service and communications
• Must present unexpired original document(s) establishing identity and authorization to work in the United States
• A clear pre-employment criminal background check is required
• Must be comfortable talking with and proactively approaching guests
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant standing, walking and/or climbing stairs for long periods of time, outdoors in all weather conditions