Client Services Representative

Client Services Representative

Are you passionate about delivering outstanding customer service? Join Bee's as an enthusiastic Client Services Representative, the friendly voice that helps our clients navigate their needs and ensures a seamless experience.

• Receive a high volume of inbound calls and make outbound calls to existing clients, booking appointments with a high conversion rate.
• Quickly identify client requests or concerns, efficiently provide the most effective solution, and de‑escalate any issues.
• Apply critical‑thinking skills to solve problems for clients while consistently using sound judgment to determine the best solution.
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Accurately and efficiently record detailed client interactions and actions taken while multi‑tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high‑quality calls and following expected call flows and scripts.

• 3–5 years of Call Center experience preferred.
• Weekend availability: 8‑hour or 10‑hour shifts.
• HVAC & Plumbing Industry experience is a plus.
• Ability to talk and type accurately; typing speed of at least 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities within a fast‑paced environment.
• Strong judgment skills to make sound business decisions.
• Proficient in Microsoft Suite; experience with SERVICE TITAN a plus.
• Bilingual Spanish is a plus.
• Consent to a pre‑employment background check.

• Regularly required to sit; use hands to handle, feel, and type.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• May lift and/or move up to 10 pounds and occasionally up to 25 pounds.
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Accrued PTO at 1 hour for every 40 hours worked.
• 7 paid holidays.
• 401k with company match.
• Prizes and giveaways.
• Ongoing training.
• Working for a company that values employees.

$20 – $25 USD per hour.

Equal Employment Opportunity – Bee's Plumbing and Heating is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the California Fair Chance Act.