Customer Service Representative

Requisition
525560
-Posted
- Infrastructure Products Group

- Oldcastle Infrastructure

- Full Time

- Administrative Support

- United States

- Washington

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

• This role will be located at our plant in Auburn, WA.

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-Term and Long-Term Disability benefits
• Eleven paid holidays per year
• Annual Community Volunteer paid day

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle Infrastructure, a CRH Company, is an Affidative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.