Customer Service Representative

Customer Service Representative

This customer-facing role combines customer service and project coordination for standard products, managing the full process from quotation and order entry through to scheduling, logistics and delivery. You will handle incoming customer calls, respond promptly to enquiries, and maintain accurate data entry while supporting internal business units with clear and timely feedback. As an entry-level position requiring a minimum of 1 year’s experience, this role focuses on building strong customer relationships within a defined market base in line with established standard operating procedures.

• Act as a primary point of contact for customers, handling incoming calls in a timely, respectful and professional manner.
• Prepare and issue quotations for standard products, ensuring accuracy and clarity for the customer.
• Coordinate projects from opportunity through to delivery, including scheduling, logistics and follow-up communication.
• Enter customer orders and estimates accurately into the relevant systems and ensure all information is complete and up to date.
• Respond promptly to customer enquiries, questions and concerns, providing solution-driven support to both external and internal customers.
• Maintain regular communication with business units, providing feedback and updates on customer needs, issues and project status.
• Perform accurate data entry and administrative tasks to support customer service and project coordination activities.
• Use CRM software to record customer interactions, track opportunities and manage ongoing relationships within a specified market base.
• Collaborate with colleagues across customer service, operations, logistics and manufacturing to ensure smooth order fulfilment and delivery.
• Manage multiple tasks and priorities simultaneously while maintaining a high level of attention to detail and customer focus.

• Minimum of 1 year of experience in a customer-facing or customer service role.
• Strong customer service skills with a solution-driven approach to resolving issues.
• Proficiency in Microsoft Office, including Excel, for day-to-day administrative and reporting tasks.
• Effective verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Strong people skills and the ability to build positive relationships with internal and external stakeholders.
• Confident multitasking and managing several enquiries, projects or orders at the same time.
• Accurate data entry skills and attention to detail in all administrative work.
• Experience working in or exposure to a manufacturing or logistics environment.
• Understanding of CRM software and its use for managing customer information and activities.
• Basic project coordination skills, including organising tasks, timelines and resources.

• Background in manufacturing or logistics is preferred and will support effective coordination of orders and deliveries.
• Experience with project management or project coordination activities in a commercial environment.
• Previous use of CRM systems to manage customer relationships and track opportunities.
• General administrative skills, including organising documentation and maintaining accurate records.
• An interest in developing a longer-term career in customer service, operations or project coordination within an industrial environment.

You will join a national organisation that offers genuine opportunities for progression and long-term career development. Many individuals have successfully transitioned from temporary or entry-level roles into permanent positions across customer service and operations, reflecting the company’s commitment to internal growth. The culture is described as strong and supportive, with colleagues and leaders who provide guidance and encouragement, helping new team members to thrive.

This supportive environment, combined with clear progression pathways, creates a workplace where you can build skills, gain valuable experience and grow your career over time.

This role is based 100% on-site in a manufacturing environment, working Monday…