Employment Specialist 3 (WSS3): WorkSource Auburn

Description

The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.

Workforce Services Division (WSD) is made up of three Lines of Business:
Work Source, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farm worker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and Work First and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

As an Employment Specialist, you’ll provide personalized support both in the office and through community outreach to help individuals achieve their employment goals. Your excellent communication and tech skills will be crucial in building trusting relationships and managing program requirements. This role is located in Auburn, Washington and requires in-person attendance reporting to the Work Source Auburn office.

• Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs.
• Use skill, interest, aptitude tests, as well as informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement.
• Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
• Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
• Answer phone calls and direct to the appropriate team, provide timely responses to customer emails and engage in face-to-face interactions.
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job interviews.
• Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor.
• Monitor Work Source program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers.
• Collaborate with Work Source partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility
• Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.

Qualifying candidates will meet one of the following criteria options:

• One year (1) as a Work Source Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.

• Two years (2) years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.

• A combination of education and/or relevant experience equals two (2) or more years.

• Employment Coaching Expertise:
  Ability to provide career guidance and training.
• Workforce Development Knowledge:
  Proficiency in outlining employment options.
• Employment Support and Referral Expertise:
  Ability to support job seekers' needs effectively.
• Digital Literacy and Online Navigation Expertise:
  Ability to support job seekers in using web-based employment tools.
• Customer Assistance
  
  Skills:
  
  Proficiency in guiding individuals through digital job search platforms.

• The ability to take…