Customer Service Representative

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Auburn, WA, US

2 days ago Requisition

Salary Range: $22.00 To $22.00 Hourly

Not Just Last Mile, The Extra Mile.

• Not Saying “No” – Flexible Solutions
• Get It Right or Make It Right
• Not Just Reactive – Proactive
• Not Lip Service – Great Service
• Create “Fist Pump” Moments

IF OUR NAME SOUNDS FAMILIAR, YOU PROBABLY GREW UP WATCHING MISTER ROGERS’ NEIGHBORHOOD… or, our brand is growing (hopefully that last one). Matt Deter started Speedy Delivery LLC (SPEEDY) in 2000 by negotiating a multi-store partnership as a 3PL with the same furniture company that helped put him through college. When it came time to name his company, Matt wanted to find a way to communicate his personal values for how business should be done.

“Doing business is too often simply transactional. But business is more than a transaction—it’s about relationships with real people.”

Speedy Delivery LLC is looking Customer Service Representative in Seattle

This individual:

• Is detailed and well spoken.
• Is reliable.
• Enjoys tracking problems and speaking with customers.
• Remains calm under pressure when juggling multiple calls.
• Has a High School diploma or GED equivalent.
• Is proficient with computers and technology.

Job duties would include:

• Enforce company policies with delivery teams.
• Communicate daily with customers to get feedback about delivery.
• Address customer service issues, complaints and answer questions.
• Monitor surveys and reports to escal|ate customer complaints and driver training issues as needed.