Customer Service Representative

Yellowstone Local is seeking a Customer Service Representative to support our home service and trades clients using our marketing, branding, and recruiting solutions. In this role, you'll be the primary point of contact for client inquiries, service requests, and account updates, ensuring a smooth, responsive experience. You'll manage communication via phone, email, and chat, document interactions in our CRM, and coordinate with internal teams to resolve issues.

This position is ideal for someone who is detail-oriented, client-focused, and excited to work in a collaborative, data-driven marketing environment.

Responsibilities

• Serve as the main point of contact for client questions and support requests
• Respond to clients via phone, email, and chat in a timely, professional manner
• Document all client interactions and updates in CRM and support tools
• Coordinate with marketing and account teams to resolve client issues
• Assist with onboarding new clients and gathering required information
• Track and follow up on open tickets, tasks, and deliverables
• Provide basic product and service information to clients
• Escalate complex issues to appropriate internal stakeholders
• Support reporting by gathering client feedback and updating records
• Contribute to a collaborative, client-centric team culture

Required Skills

• CRM software (e.g., Hub
• Spot, Salesforce)
• Customer ticketing systems
• Email and chat support tools
• Phone-based customer service
• Data entry and recordkeeping
• Basic reporting and analytics
• Knowledge of digital marketing terminology
• Scheduling and calendar management
• Documentation and note-taking
• Microsoft Office or Google Workspace