Program Specialist - Office Registrar

5% King County Premium Pay will be added to the salary

This position provides inclusive, professional customer service across all modalities (in-person, phone, email, virtual), and supports students through complex admission, enrollment, transcript, and graduation processes. The role requires independent judgment, a strong understanding of college policies, and the ability to troubleshoot and resolve student issues efficiently. While the position will assist with application review and fraud detection, its primary focus is on admissions and enrollment troubleshooting, and student support.

Student information must be kept confidential, as outlined by FERPA, as well as college policies and procedures. Must be customer-focused, patient, detail-oriented, and able to effectively communicate with customers and other staff/faculty.

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students.

Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

• Assiststudents, faculty, and staff byprovidingclear guidance on enrollment processes, documentation requirements, records updates, and available services.
• Resolve student issues related to holds, prerequisites, permission codes, milestones, and course access byidentifyingroot causes and determining appropriate solutions.
• Communicate decisions, next steps, and policy requirements in a professional and supportive manner, ensuring consistent andaccurateinformation.

• Independently research and resolve complex enrollment issues in ctcLink by correcting exceptions,identifying workflow conflicts, and applying relevant college, state, and federal policies.
• Process enrollment updates—including adds, drops, swaps, and waitlist activity—with accuracy and timeliness tomaintaindata integrity.
• Evaluate and process tuition waivers by reviewing eligibility, applying regulations, and ensuring correct posting to student accounts.
• Maintain and update official student records, including biographical and contact information, and investigate and correct data errorsin accordance with policy and legal standards.

• Review, verify, andprocessadmissionsrelated and enrollment- related- forms for accuracy, completeness, and compliance with institutional…