Sr. Casino Host

WHAT'S IN IT FOR YOU

* Competitive salary of $63,118- DOE with discretionary performance bonuses 2x a year!

* Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.

* Complimentary meals and covered team member parking.

* Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

* Company-paid gaming licenses (Class A & Class

B)

* Variety of additional voluntary benefits and retirement plans

WHAT YOU'LL DO

* Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.

* Engage in proactive, targeted sales efforts to identify and enroll high-value gaming guests into the casino's Players Club, increasing the VIP and rated guest base.

* Build and sustain relationships with VIP clients, aiming to meet gaming revenue goals established by management. Act as a key point of contact, enhancing guests' experiences through consistent engagement.

* Conduct regular check-ins with VIP clients via phone, email, or in-person meetings to ensure high satisfaction and retention.

* Set an example for the team by demonstrating premier guest service.

* Respond to guest inquiries promptly and provide thorough knowledge about the property's events, amenities, and services.

* Organize and host both on-property and off-property events tailored to VIP clientele, ensuring a memorable guest experience.

* Coordinate out-of-state player development trips and host events, maintaining engagement remotely as needed.

* Manage and maintain VIP client accounts with detailed attention to preferences and historical data for personalized experiences.

* Utilize casino CRM systems to identify high-value clients and track interactions and outcomes of engagement efforts.

* Conduct targeted telemarketing campaigns to invite high-value clients to future events.

* Make informed decisions within casino guidelines regarding client comps, event invitations, and personalized offerings.

* Ensure all VIP requests for show tickets or event access are secured and communicated accurately.

* Work closely with Marketing, Gaming, and the Resorts teams to ensure consistent and high-quality service for VIP guests.

* Maintain professionalism and clear communication across teams to support seamless service for clients.

* Suggest and support new methods to enhance VIP services and contribute to creating a positive work environment for the team.

* Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.

* Perform additional tasks as required to ensure the overall success of each event, which may include supporting different events like trade shows.

WHAT YOU'LL BRING

* Bachelor's degree in marketing, Business, Hospitality, or related field preferred. Equivalent relevant experience in a high-touch sales or service environment may be considered in lieu of degree.

* 4 years in gaming, hospitality, or account management specifically within guest service roles required. Prior experience with high-level client interaction and a track record of meeting or exceeding service expectations in a large casino or resort environment is preferred.

* 2 years of experience specifically as a casino host or in player development, focusing on VIP relationship management, event hosting, and direct client outreach.

* Demonstrable success in client acquisition, account management, or casino sales, with a track record of exceeding revenue targets.

* Proficiency with CRM systems used for tracking engagement, managing player accounts and optimizing sales strategies.

* Strong computer skills, particularly in Microsoft Office Suite, and an ability to navigate other role-specific software.

* Strong organizational and multitasking skills, especially in managing high-profile VIP events and guest interactions.

* A systematic, process-oriented approach to ensuring seamless guest experiences, tailored to the unique needs of high-value clients.

HOW YOU'LL BE SUCCESSFUL

* Subject matter expert knowledge of cultivating, retaining, and growing relationships with both new and existing gaming guests to drive revenue and enhance client loyalty.

* Strong time-management abilities, with a talent for balancing multiple tasks while maintaining service quality.

* Solid understanding of CMP (or similar player tracking systems) for managing client data and insights to tailor service and engagement effectively.

* Experience with entertainment and ticketing software such as PCET, enabling smooth coordination of VIP event access and special requests.

* Advanced skills in Microsoft Office Suite and other relevant systems, ensuring efficient data management, reporting, and communication.

* Strong organizational skills with a systematic, detail-focused approach, ensuring an exceptional and…