Customer Service: 1st Shift

Customer Service Professional

Skills Inc., one of Washington State's largest aerospace suppliers, offers world-class, competitively priced products and services that exceed customers' rigorous standards and expectations for excellence. We are a fully integrated, self-funded nonprofit organization with a social mission to train, employ, and serve persons with disabilities and our community.

As part of our recent growth, we are seeking a Customer Service professional to join our team. The ideal candidate will provide support to external customers, working with shop employees, supervisors, and managers to ensure customer satisfaction and resolution of customer concerns.

• Communicates with customers by phone or in person.
• Solicits sales of new or additional services.
• First person contact for customers' questions concerning billing or service rendered. Refers complaints or concerns to designated departments for investigation.
• Reviews incoming P.O.S to assure pricing is correct for ecology, expedite, and per part price.
• Follow prescribed work rules and standard safety regulations at all times.
• Read and understand individual component drawings and complex assembly drawings.
• Follow continuous improvement to ensure highest quality, lowest costs, and on-time delivery.
• Maintains an efficient and high-quality work performance.
• Assists and trains others as needed.

• Five (5) years of Aerospace Manufacturing experience.
• Proficiency with Microsoft Office.
• Excellent interpersonal and communication skills, team-oriented, and ability to deal with a wide variety of personalities and communication styles.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience working in a team environment and have a comprehensive knowledge of the manufacturing aerospace industry.
• Experience using an ERP system (Visual strongly preferred).
• Ability to read and interpret Aerospace blue print documents.
• Knowledge or experience working in an inclusive work environment, particularly those persons with disabilities.
• Excellent attention to detail.

• Ability to read, write, and communicate in English through verbal communication, American Sign Language, or adaptive technology

This position may require access to sensitive information, which must be handled with the utmost discretion. This means that information and/or documentation related to employees, suppliers, customers, business practices, and all other related information remains confidential.

• High school Diploma/GED

Due to Skills Inc.'s participation in the defense industry, International Traffic in Arms Regulations (ITAR) apply. These rules require that only "U.S. persons," as defined by law, can access, view, or share sensitive information or materials related to defense and military technologies. A "U.S. person" is a U.S. citizen, a lawful permanent resident, or someone admitted as a refugee or asylee.

The physical demands and work environment described here are typical for this job. Employees must be able to meet these requirements to perform the essential duties. Reasonable accommodations may be provided to help individuals with disabilities perform these duties.

• Constant reaching and fine manipulation while keyboarding, handling paperwork, or using phone.
• Constant sitting at a workstation.
• Frequent exposure to indoor manufacturing environment.
• Frequent standing and walking.
• Occasional lifting and/or moving up to 25 pounds.
• Occasional use of personal protective equipment (PPE).

1st Shift;
Monday-Friday 7am-3:30pm

At Skills Inc., our most important partnership is the one we share with our employees. We are dedicated to supporting the health and well-being of our employees and their dependents. That is why we offer a comprehensive and valuable benefits package, which includes medical, dental, and vision insurance, life and AD&D insurance, paid time off, and a 401(k) savings plan for eligible employees.

Please note that the salary…