Member Consultant II; Auburn Branch

Brief Description

Verity is hiring for a Member Consultant II at our Auburn Branch. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member‑owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

The Member Consultant II is responsible for enhancing our members’ lives by creating trusted relationships. This position will bring our experience standards to life in every interaction by making it easy to do business, finding ways to say “yes”, and valuing our members’ time. The Member Consultant II is primarily responsible for all member engagement including loan and account origination, new member onboarding, and cross‑selling additional products and services to empower our members’ financial lives.

This position will also assist with in‑branch transactions and member service requests to ensure a seamless member experience. This individual will be agile and service focused, thrive in a dynamic team environment, and possess exceptional ability with interactive communication, decision making and problem solving.

Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives include:

• Base Pay:
  Salary range of $26.61 (minimum) to $39.92 (maximum), midpoint $33.27.
• Commission / Incentive Pay:
  Eligible for monthly and quarterly bonuses.
• Paid Time Off:
  All Verity employees receive 11 paid holidays per year, as well as paid time off (PTO is combined vacation and sick leave). PTO starts accruing immediately at a rate of 20 days per year.
• Benefits:
  Both full and part‑time employees (and their families) are eligible for medical, dental, vision, and basic life insurance, with a no‑cost option available for employee‑only coverage. Employees may enroll in our 401(k) plan and receive an employer match up to 6%.
• Other Benefits:
  Eligible for annual cash bonuses up to 1% and a 1% profit‑sharing bonus to 401(k) accounts based on company performance.
• Great Perks:
  Wellness subsidy, transportation reimbursement benefit, and education reimbursement.

• Adhere to the Verity Experience Process in every member interaction.
• Listen to the member to understand their goals and help them build a plan to take action.
• Originate, process, and onboard new members.
• Originate, process and fund consumer, mortgage, and business loans.
• Capture relevant member information and input it into our CRM system.
• Protect our members’ confidence by adhering to security and compliance procedures.
• Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions.
• Assist with branch operations, audits, and opening/closing procedures.
• Collaborate with branch team to achieve individual and team goals.
• Perform other job‑related duties as assigned.

• Minimum of a high school diploma or equivalent.
• Minimum of 2 years experience in a financial institution.
• Minimum of 3 years of customer service experience.

• Communication:
  Deliver clear verbal and written communication, break down complex ideas, actively listen, and paraphrase effectively.
• Analytical Thinking:
  Carefully review and analyze situations, data, and documents to identify opportunities and potential risks.
• Problem Solving:
  Anticipate, identify, and define problems, seek root causes, and implement practical solutions.
• Social Intelligence:
  Demonstrates empathy, emotional intelligence, and self‑awareness in interactions, with advanced cross‑selling and relationship‑building abilities.
• Initiative:
  Actively seeks opportunities to contribute, works independently with purpose and ownership.
• Collaborative:
  Collapses with teammates, offers assistance for mutual improvement with the pursuit of common missions, vision, values, and mutual goals.
• Member‑focused:
  Committed to providing an excellent member experience, anticipates and understands member needs to…